Mercure Strasbourg Centre Petite France

"Good hotel, centrally located between train station and city centre - a few minutes walk from both. I stayed in 2 rooms as the first room (standard) had an issue with the safe. The standard room was fine, however small details were strange like there was no shelf in the shower and only one door on the balcony opened so not possible to sit out. The upgraded room was obviously larger, had a fridge, shelf in the shower (not exactly a luxury!!), a reclining chair, a coffee maker instead of a kettle. Apart from the fridge none of this was worth the extra. The standard room was just as good. The same issue occurred with the balcony door in the upgraded room but was even worse as the bed pretty much blocked access. The AC was poor, the lowest it would go to was 22 degrees so I don't think they should advertise AC if it doesn't go down to 19 degrees at least. They did provide a fan which helped though. Due to the AC I wouldn't stay again in the summer but other seasons I would return and recommend. The staff were somewhat dismissive of the issue with the safe even though I found it stressful - around 11pm the safe stopped working - could not open it and was beeping, so I couldn't access my valuables. The night manager knew nothing about the safe and had no one to contact. The manager in the morning knew how to fix it but was very dismissive of the inconvenience, she seemed to think it was to my advantage as I got an upgraded room. Thankfully this didn't happen on my last night which would have been more stressful with the worry if they could open it at all and I was under pressure for a trainlight."

"I stayed at this hotel with my girlfriend who is a permanent wheelchair user. The location is very convienent having both the main train station as well as the old town in walking distance and the staff were super-friendly. BUT: The officially wheelchair-suitable room which we had pre-booked is realyl just fulfilling theminim standards and is very, very small compared to the size of regular wheelchair friendly rooms w estayed in normally. My GF´s chair is a total width of 70 cm, pretty standard for a manual chair, and she was just about able to get through the room after we pushed the bed as far to the side as possible ... If you are using e.g. a wider powerchair it would not be do-able ... :-( The toilet also only had a grab-bar on one side and there was just a tiny glass wall to protect the bathroom form the water of the otherwise totalyl open shower :-("

"very well placed when arriving by train as the hotel is situated between the train station and the old city. clean, quiet room with a confortable bed. small room with no fridge but nice helpful staff. free water. walking distance to the nice old parts of Strasbourg"