Lyric Opera Hotel

"Small and friendly hotel with serviceminded staff and good quality rooms."

"This was my first time staying at this hotel, although I’ve visited Paris many times and always enjoy staying in this area. Overall, the hotel itself was lovely. The room was perfect, and the view was excellent. Unfortunately, the experience was significantly let down by the staff and the overall level of service. I understand that service standards can differ between Europe and the United States, and I don’t expect the same level of service everywhere I travel. However, the service here was disappointing even by European standards, particularly given the price point of the hotel. In fact, it has been many years since I stayed in a hostel in Paris, but I remember receiving considerably better service there than I did during this stay. A few examples really stood out: * Housekeeping in guest elevators: There does not appear to be a dedicated service elevator for housekeeping, so staff use the same elevators as guests. On one occasion, a housekeeper loaded three cleaning carts into the elevator while I was inside, leaving me pushed into the corner with very little room. I would have understood one cart, but three was excessive and inconsiderate. * Linen carts blocking the elevator: On another occasion, I arrived at my floor only to find eight linen carts blocking the elevator exit. When I explained that I could not get out, the staff member’s response was essentially to tell me to use my hands and move the carts myself. I ended up having to rearrange the carts just to exit the elevator. Other guests witnessed the situation and were equally appalled, with several expressing their frustration to the staff member in French. At no point was there an apology or any acknowledgment that guests should not have to move hotel equipment simply to access their floor. * Inconsistent early check-in information: I also inquired about early check-in based on the information provided on the hotel’s website, which states that it is subject to availability. I was told that the hotel does not offer early check-in at all. While this was not a major issue on its own, the inconsistency between the website and the information provided by staff added to an already disappointing experience. What made these situations particularly frustrating was not simply the inconvenience, but the complete lack of courtesy. A simple apology, a thank-you for helping move the carts, or even a basic acknowledgment of the inconvenience would have gone a long way."

"Perfect location. A beautiful hotel and very comfotable. The room was lovely and quiet and the staff were great. I travelled with my 8 year old son and he loved it."