Londres & New York

"Disappointing Experience – Suspected Bedbug Bites, Noise and Poor Customer Service We stayed at Hôtel Londres et New York in Paris for three nights as a family of four. Unfortunately, our experience was extremely disappointing. Two members of our family, who slept in the same sleeping area, developed multiple intensely itchy skin lesions during our stay, which worsened considerably after checkout. As a medical doctor, I found the lesions highly consistent with bedbug bites. I also consulted dermatologist colleagues who agreed with this clinical assessment. We have photographic documentation. We contacted the hotel immediately after our stay. Rather than taking our concerns seriously, management repeatedly dismissed the possibility of bedbugs, claiming that their housekeeping inspections had definitively ruled out an infestation. However, the absence of visible evidence during a routine inspection does not conclusively exclude bedbugs, particularly in an early infestation. To make matters worse, renovation work was taking place at the hotel, causing considerable noise and disturbance during our stay. The breakfast was also less than mediocre, falling well below what we expected from a hotel in this price category. Despite our willingness to compromise and accept a refund of just one-third of the accommodation cost, management refused any compensation, even as a goodwill gesture. The only aspect of the hotel that lived up to our expectations was its location. Overall, a very disappointing experience, made worse by the defensive and dismissive attitude of hotel management. Unfortunately, I cannot recommend this hotel."

"Very good two-day stay at this hotel. We had one room facing the courtyard, quiet, everything was perfect. 24/7 reception, the proximity to the St Lazare train station is ideal, the hotel is very well located for that: you just have to cross the street. Great neighborhood: Nearby restaurants, a guided tour of the magnificent Opéra Garnier, close to Boulevard Haussmann, stores like Printemps, Galeries Lafayette... the visit and the view from the terrace of these establishments are a must! It was perfect 👍"

"I spent 48 hours in Paris to attend a concert by Katy Perry, and stayed once again at Hôtel Londres et New York. This wasn’t my first time booking this hotel—and I came back because I genuinely love it. The location is perfect. The metro is right in front of the hotel, and it’s situated on a beautiful street near Gare Saint-Lazare, surrounded by shops, restaurants, and a large shopping area. It’s also very close to Galeries Lafayette, and you can easily walk to major landmarks like the Louvre Museum and the Arc de Triomphe within a reasonable amount of time. The staff are warm and welcoming, and the hotel is always very clean. The overall atmosphere is charming, and this time we were lucky to have a very spacious room, which made the stay even more enjoyable. It definitely confirmed my decision to keep coming back. One thing I really appreciated: I had ordered a suitcase from Amazon and asked if it could be delivered to the hotel before my arrival. They kindly accepted, kept it for about a week, and handed it to me when I checked in—at no extra cost. That was incredibly helpful. The room prices are also very acceptable considering the high prices of Paris hotels. And I can't seem to find a hotel this well located, clean and comfortable for these prices. Also, you can make a loyalty card with them and get some points that can later be used as credits for your next stay, so that's a bonus! I truly recommend this hotel. The only downside is the elevator—it could really use some maintenance. It’s slow, a bit shaky, and the voice announcing the floors is barely audible. I forgot to mention, the room's view is great!"