"I don't understand how this hotel qualify as a 3 star hotel. Other than being located 5 mins walk to the nearest metro -Place de Clichy, the only facility in the hotel is a small breakfast dining area. The room while clean is basic with no frills.
Having stayed here for 4 nights paying 200€++ per night, the poor customer service and experience in this hotel leaves a very bad experience. It’s not worth the money spent.
a) Rude and curt reception
Arriving unwell at 10pm on a rainy night after an evening flight, I am faced with inflexible reception guy who insisted that I make full payment upfront even though the hotel has my credit card details.
The next evening, still unwell I asked the same reception guy if I could borrowed an umbrella from the hotel as it was raining. He just replied curtly, NO!
3 star hotel service attitude???
Which hotel who values customer comfort and experience would allow their staff to smoke right in front of the only access door to their hotel? It shows how much this hotel prioritizes on their guests. None!
b) 'Free' breakfast buffet
'Free' but do everything yourself breakfast may seem like a free perk but it’s the lowest budget possible nevermind the quality, hygiene or convenience to guests.
What I found not acceptable are:
i) A large common bowl of yoghurt left open on the counter (topped up from a 5L tub yoghurt) - why not individual tubs of yoghurt.
li) loose tea leaves in tin canisters that you have to scoop into tea bags (top up from big sack of tea) - why not individually packed tea bags
li) oranges that you have to cut into halves using bread knife on a plate and grind on the electric grinder if you want orange juice. So far I have seen grown man managing only half a small glass after grinding 2-3 oranges. Isn't it easier to provide orange juice in cartons?
iv) slice your own bread. A piece of serviette is provided for each loaf, and every guest who cuts the loaf of bread touches the same piece of serviette. I wonder if it's even changed between the different sessions.
So yes, unless you're here for one night only and desperately need this location only. Look for a better one else where, you deserve better."
