The Peninsula Paris

"Extremely disappointing experience at The Peninsula Paris, and unfortunately, it was mainly because of Alexandra, the manager/waiter with dark hair at the restaurant. I am currently staying at the hotel as a guest, and considering the price of the room and the reputation of The Peninsula, I expected a completely different level of service and respect. We had a reservation for 8:00 PM, which was confirmed by the hostess. We arrived at 8:00 and Alexandra told us that our reservation was actually at 7:00 PM and that we had missed it because they only hold reservations for 30 minutes. I have absolutely no problem with a misunderstanding. Things happen and I am a very understanding person. What I have a problem with is the way Alexandra handled it. She was unbelievably rude, dismissive and sarcastic towards both me and my sister. She came to us twice and both times her attitude was completely unacceptable. Instead of simply explaining the situation and trying to find a solution, she spoke to us as if we were an inconvenience. When I asked for her name, she kept sarcastically pointing at her name tag instead of simply telling me her name. That was honestly one of the most unprofessional interactions I have ever had at a hotel, especially one that claims to be five star luxury. Alexandra’s behavior was the real issue, not the reservation. I would have accepted being told that the table was no longer available without any problem if I had simply been treated with basic respect. I am staying at the hotel and paying a significant amount for my stay, yet I was made to feel completely unwelcome by someone who is supposed to represent the hotel. I genuinely cannot understand how someone with this attitude is put in a position where she deals directly with guests. The Peninsula can have beautiful rooms, an incredible building and a luxury reputation, but none of that matters if guests are treated this way. Alexandra completely ruined what should have been a pleasant experience, and I strongly believe management needs to address her behavior and seriously reconsider the level of customer service training being provided. For the price guests pay to stay at The Peninsula, this kind of disrespect is simply unacceptable. I expected luxury, professionalism and basic courtesy. Alexandra provided none of them."

"We stayed at The Peninsula Paris as part of our trip to France. When we arrived, we were greeted and welcomed very warmly by the Peninsula staff members in front of the entrance as well as at the reception for checking in. We had a wonderful room with balconies giving a perfect view of la Tour Eiffel. We had a large bedroom and living area with high ceilings and a spacious bathroom. It was comfortably furnished with high-quality materials and equipped with modern control options via tablets and touch screens for the light play and the air condition. The room was lovely prepared several times during the day. Many thanks to the Peninsula staff members for making the stay so cozy and comfortable. Breakfast was excellent. There’s a wide selection of delicious dishes. We recommend the delicious egg dishes and the bakery products with marmelade. We also recommend a visit to the spa. You can relax on the loungers by the large pool area. Especially after visiting the museums and after shopping tours you can relax and refresh for the evening agenda and dinner. We especially like to thank Head Concierge Vanessa, who made every wish possible and took fantastic care of us. We also like to give special thanks to Rachid, Zeling, Steven and Julien, who did an excellent job of attending to all our needs and requests. We absolutely recommend the Peninsula for an unforgettable stay in Paris. We give The Peninsula Paris 5 out of 5 stars! We are looking forward to come back again!"

"Our engagement at The Peninsula Paris was truly one of the most unforgettable moments of our lives. While the hotel itself is breathtaking and every detail reflects excellence, it was the incredible people who made this experience so extraordinary. I would like to express my deepest gratitude to Nicole, the Front Desk Supervisor. From the moment I first arrived, she made me feel genuinely welcomed and cared for. She went above and beyond to help us secure the most beautiful room, and her warmth, professionalism, and attention to detail immediately made us feel at home. Nicole’s kindness and willingness to do everything she could to make our stay exceptional set the tone for the entire experience, and we are so grateful for everything she did. A heartfelt thank you to Steven, the Guest Relations Manager, who embodied true luxury hospitality. He regularly checked in on us throughout our stay to make sure everything was perfect, graciously arranged a late checkout so we could enjoy every last moment without feeling rushed, and even organized a beautiful car ride home after our engagement. His thoughtfulness, generosity, and genuine care made us feel incredibly special, and his dedication did not go unnoticed. Finally, I cannot thank Anastasios, from the Chef Reception team enough. He played an essential role in planning the proposal and was by my side throughout the day, checking in on me, making sure every detail was perfectly coordinated, and keeping everything running seamlessly behind the scenes. In the final moments before I got down on one knee, he was there ensuring everything was exactly as we had envisioned. His calm presence, attention to detail, and genuine excitement for us gave me complete confidence that everything would be perfect. What touched us most was that none of them treated this as just another guest request. They treated it as if it were their own special occasion, pouring genuine care and heart into every detail. That level of hospitality is incredibly rare, and it is something we will never forget. Nicole, Steven, and Anastasios didn’t just provide exceptional service—they became part of one of the most meaningful days of our lives. Without them, our engagement simply would not have been the same. The Peninsula Paris is undoubtedly one of the finest hotels in the world, but its greatest luxury is its people. Thank you for creating memories that we will cherish for the rest of our lives. We cannot wait to return to the place where our forever began."