Plaza Athenee

"I am writing this review while still staying at the hotel. I checked in yesterday and am here for five nights. Unfortunately, my experience so far has been shockingly poor. I booked via Amex Centurion, which explicitly includes upgrade consideration subject to availability. At check-in, the front desk staff member was not only rude, but also frankly dishonest. I was told that although upgraded rooms were available, if they were to grant me an upgrade I would have to change rooms every single day. This explanation is absurd and strains credibility. It felt like a transparent attempt to avoid honoring a benefit rather than a genuine operational constraint. We were then checked into a horribly dark room with miserable lighting and an overall oppressive feel. When we returned to the front desk to request a better room, the so-called “solution” offered was an “upgrade” to a Deluxe Suite for an additional €1,600 per night. At that point, we had little choice. The original room was simply not livable. After paying this extraordinary premium, we checked into the new room only to discover that major renovations are taking place directly outside the room. Plastic sheeting, dust, noise, and a general construction-site atmosphere. The shower also had extremely weak water pressure and a cheap, ineffective showerhead. This is unacceptable at any hotel, let alone one at this price point. This is what €1,600 per night buys you here. I have attached photos of the view outside the room. It speaks for itself. Charging guests a four-figure nightly supplement for a room facing active renovations is not just poor service, it borders on a scam. This hotel is currently failing at the most basic elements of luxury hospitality: • Honesty and transparency • Respectful service • Room quality • Fair value • Guest experience management This has been, without exaggeration, one of the worst service experiences I have had at a five-star hotel anywhere in the world. Avoid this room. Avoid accepting paid “upgrades” without seeing them first. And think very carefully before choosing this hotel if service, integrity, and basic comfort matter to you. Utterly disappointing."

"Magical experience in Paris. Staff, including Thomas, Pierre, Mary, Louise, Ivona, Julie and others, were remarkably helpful and proactive. Location is so much fun in the heart of Champs-Elysee. Lots of activity and buzz all around. We loved the ice skating in the courtyard with Maxime, the lovely breakfasts, the in room dining staff, the wonderful helpful bellmen and concierges who helped us quickly navigate whatever we needed to get to. We will return!"

"Had an unfortunate terrible experience. Still awaiting management vent to address our issues. Never going back. Our whole family was utterly disappointed."