Brighton

"I hate to leave a negative review when a hotel is trying and the front desk staff has been amazing, but I feel I need to. We stayed here in 2019 and found it quaint with an unbeatable view. This year I really debated because I wanted a nicer hotel, but I couldn’t get this view and location at a five star with my budget. I decided to splurge for the junior suite, excited it would be even better than our cute room in 2019, which was a category below. The room is very rough, extremely disappointing, inferior to our first room. The front desk showed us the only other junior suite currently available and it was up two small sets of stairs that would be difficult for my 71 year old mom. It was kind they would have let us switch, I really feel they were accommodating in trying. In addition to the stairs, the only positives of the second room was level flooring and more furniture, and it was slightly nicer, but still not Junior suite level. I was willing to spend extra to get the suite, but they are booked. While they had a sweet welcome treat, card, and greeted us with a glass of champagne, I regret the decision to stay here again. The room is so bad that it makes the view not even worth it. Instead of enjoying my trip, I find myself dreading going back to the hotel at the end of the day and in tears entering the room. They also advertise turn down service and we’ve not had it either night. Maid service was minimal. Very disappointing. It’s almost a two star room, only cleaner than I would expect a two star. Not worth what I am paying, even for the location and view. Definitely not worth upgrading to the junior suite."

"This is a lovely hotel in a fabulous location. Right opposite a beautiful park and the Seine, with the Louvre to the left, Place de la Concorde to the right and Metro stations a short walk away. The hotel is full of character and very tasteful. Our room was lovely, clean and comfortable. There was a coffee maker with good quality pods, and a small fridge, so we bought a small container of cream for the coffee. We had everything we could need in the room, including bath robes, slippers, hairdryer etc. I would have given 5 stars, except there were a couple of things that concerned us. We arrived late in the evening, tired and keen to check in. We had booked on Expedia and pre-paid the bulk of the cost. However, on check in we were asked to pay an additional 3,500 Euros for our stay, which we did not owe. This took some time to clear up and was very stressful as we wondered if we would be able to stay. Later on we overheard a guest at the front desk who had been charged for every item in her mini bar, even though she had not used any of it. We checked our additional costs the day before checking out in case we needed to deal with any issues, but it was all fine. There was one member of staff who really stood out - Louis - he is an absolute star. He was kind, friendly and absolutely lovely. When we were having the issue over an incorrect additional charge, he was very reassuring and made us feel things would be OK. Over the week we stayed there, he was consistently kind, helpful and friendly. On our first day we asked how much breakfast costs, and were told 25 Euros each. This was a little beyond our budget, so we didn't eat the hotel breakfast, until the last day when we found out there were actually two options, and for 10 Euros each we could have coffee and pastries which would have been perfect for us. We had this on the last day and the food was very good quality, fresh and delicious. Every afternoon freshly made cake is served in the lounge area along with hot drinks. The cakes are delicious and a different flavour each day (but not a 'light meal' as the website suggests!). Overall we had a wonderful week staying here and I would definitely go back, it's a beautiful hotel."

"Booked a Deluxe Room but placed in a Superior room. We asked the front desk about it twice, and they insisted it was a Deluxe Room. The room we received was the exact same room pictured in the Superior Room description. I would have accepted if they were overbooked, but I didn’t appreciate being lied to. Would not recommend staying here."