Maison Colbert Melia Collection

"Had a fantastic stay at Maison Colbert, it is a stunning hotel in an incredible location. Have to say thank you to Teresa the guest experience coordinator who is amazing and a true ambassador for the hotel. She is a true professional and cares about the guest experience and is exactly the sort of person that encourages return visits. The only frustration is with dealing with Mélia at a wider customer service level rather than the hotel itself. Mélia do. not seem to understand or grasp the concept of customer satisfaction or service delivery and obviously ties the hands of the team on site! `my advice would be to manage your expectations and understand the Mélia are far from the best hotel operators, however the team on site, location and stunning property compensate. Cant wait to return."

"Location was great. Very central in respect to most of the city and right beside Notre Dame. Although pricey, the rooms are very nice as well as the hotel as a whole, including the courtyard area. The hospitality of the staff really makes the experience. From making the beds while you’re out throughout the day to ensure your room is clean upon return, to opening the door with a kind greeting and always offering to make your stay as comfortable as possible. You get what you pay for."

"I just came back from a trip to Paris where I stayed at the Hotel Maison Colbert. The location is great and upon first view of the exterior the hotel seems charming. What confused me and my friend from the beginning is the interior condition of the property and its amenities. Which, while perfectly fine, were most definitely not the five star experience that is advertised on the website and the plaque outside the door. We both agreed that our total experience was roughly a three star level. The staff was very accomodating but undertrained. They tried hard, but its impossible to overcome the rather large deficit. Bottom line. the property is badly in need of updating both in the common spaces and the rooms. So, again, while the location is terrific and the staff mostly very nice, the experience is not worth the price and therefore disappointing. Paul"