Mercure Paris Porte d'Orleans

"We stayed at Mercure Paris Porte d’Orléans and unfortunately had a very distressing experience. My wife and I were staying in Room 625 and were checking out on the morning of 21 August 2026 after breakfast. During breakfast, between approximately 7:00 am and 8:00 am, my black cross-body bag was hanging from the same chair on my right-hand side, where I was seated. The bag was therefore within my immediate vicinity throughout breakfast. The bag contained a Canon EOS R50 camera worth approximately €855 and €380 in cash, as well as my passports and house keys. At some point during breakfast, the bag was taken without me noticing. When I realised it was missing, I immediately reported it to the hotel staff. What particularly concerns me is that, after I reported the missing bag, a female member of the restaurant staff told me that my bag had been found outside the hotel. I find this particularly suspicious because she was working inside the restaurant at the time, and I do not understand how she knew that my bag had been left outside. The bag was subsequently recovered outside the hotel, adjacent to the restaurant side. However, the camera and €380 cash had been removed, while my passports and house keys remained inside. Given where I was seated, with the bag hanging from the same chair on my right-hand side, it would have been difficult for another guest to access it without me noticing. I therefore have serious concerns that the person responsible may have had access to the restaurant or back-of-house area. I am not in a position to identify the person responsible, which is precisely why I requested that the hotel immediately preserve and review its CCTV footage. The sequence of events, particularly how the restaurant employee knew that the bag was outside, should have been properly investigated. Unfortunately, when I reported the incident at reception, I was disappointed by the response and did not feel that sufficient urgency was given to checking the CCTV. I subsequently emailed the hotel requesting that the relevant CCTV footage be preserved and reviewed, but I did not even receive an acknowledgement. I have reported the incident to the French police. The financial loss is only part of the disappointment. The camera contained many photographs from our European group tour, including memories from the destinations we had visited throughout the trip. Losing those irreplaceable personal memories at a hotel, where guests should reasonably feel that their belongings are safe, was particularly upsetting. The theft itself was extremely upsetting, but the lack of urgency and follow-up from the hotel made the experience considerably worse. For a hotel of this standard, I would have expected much more professional assistance when a serious incident involving a guest’s belongings occurred on the premises. Overall, a very disappointing experience. I strongly recommend that guests take extra care with their valuables, and I hope the hotel takes this matter seriously and cooperates fully with the police investigation."

"This is not a 4 star hotel, reception is not helpful, hotel bar closed for the entirety of our stay. A simple ask for a coffee, I was sent to a coffee machine that wasn’t working, I asked for milk and they didn’t have any. There is building work outside which maybe why the rooms smell of sewerage, the smell was so bad we had to keep the windows open, other guests had the same issue. Hotel is not in a nice area, only plus is it’s near a metro station- avoid this hotel. It’s tired and the staff are unhelpful"

"If I could give this hotel zero stars, I would. The staff here are unbelievably rude and completely incapable of basic hospitality. We arrived early and politely asked if there was any possibility of checking in ahead of time. We fully understood if the room wasn’t ready - that’s not the issue. The problem was the attitude. They didn’t even bother checking our details before bluntly telling us “rooms not ready” like we were inconveniencing them by asking a simple question. Fine. We dropped our bags and went out exploring Paris. We came back at 1:40pm ,TWENTY minutes before official check-in, and asked again. Same dismissive response. At that point I was already wondering how a room supposedly still wasn’t ready minutes before check-in time. What made it worse was that the second I sat down in reception, they immediately started checking in other guests. Clearly rooms WERE ready, just apparently not for us. The room itself was decent enough, although the bathroom desperately needs updating. But the service and overall experience completely ruined it. The location is awful. Nothing convenient nearby, and the hotel itself barely functions properly. Room service “exists” apparently, except nobody tells you the restaurant isn’t even open, so after waiting around wondering why nothing was happening, we had to go downstairs ourselves to figure it out. At check-in, there was absolutely no explanation about the hotel, restaurant hours, facilities, or anything remotely useful. You’re basically left to work everything out yourself because the staff clearly cannot be bothered. The final straw was when we returned to our floor and saw a staff member walking towards us. I politely asked what time the restaurant opened. Instead of answering a simple question, she immediately snapped “No, no, no. Ask reception.” I said, “But you’re right here?” and she literally stormed past us repeating “Ask reception.” Honestly, every interaction with the staff felt hostile, dismissive, and unnecessarily aggressive. I’ve stayed in budget hostels with better customer service than this place. Paris is an amazing city. Don’t ruin your trip by staying here."