Mercure Paris Porte de Pantin

"Spoken to rudely upon check in. As a couple we only ever had one towel between us. After asking for a second it was duely taken before our return that evening. Shower gel remained empty even after mentioning it was empty! No milk or anything other than fruit tea. Generally a poor attitude towards guests and a think yourself lucky to be here attitude! Disappointed and disgusted."

"So far, the hotel itself seems good, I am only writing about our experience in the restaurant tonight. The food was absolutely awful. 2 of us had fish, whose taste wasn’t too bad, but whose texture was rubbery. The other person had a goat’s cheese dish which was covered in what seemed like the candy floss one gets in a fairground, but with a worse taste even that that. I had apple pie - the filo pastry had been microwaved to the point where it was hard to get a knife through and was inedible. At one point we asked for more bread and were told ‘it was cooking’. When eventually it arrived it had not been cooked, rather thawed from frozen. The centres were very cold! There was a very very long wait for the food as well. Best course is to avoid!"

"This was a lovely two-night stay. The staff our late arrival, to the breakfast staff, to the reception desk staff. All were courteous and went out of their way to be helpful. The breakfast was really good, the shower lovely. It has elegant decor in the communal areas and a nice relaxed ambience. Thank you for making our stay in Paris memorable and lovely. Barbara"