Mercure Paris 19 Philharmonie La Villette

"Went for a weekend break with my partner, overall not bad but nothing exceptional. Rooms clean and tidy, housekeeping cleaned every day. Staff were friendly and helpful. Only minor issues were that the heating didn’t appear to work, didn’t matter what temp you set the dial at the air blowing out never changed. The tv appeared to receive no channels and kept saying no satellite signal or something similar. Breakfast was very limited and only bacon and scrambled eggs an option for cooked breakfast. Maybe poached or boiled eggs, sausages, baked beans, mushrooms would have been a nice addition. Also the onsite restaurant was very nice on the day we used it but unfortunately is only open Monday to Friday and as we had a weekend stay we couldn’t make use of it as much as we’d have liked. Overall average and satisfactory stay but better hotels out there for the money."

"​I booked my stay at Hotel Mercure Paris 19 Philharmonie La Villette through the Accor app as an ALL Silver member. Unfortunately, the experience was deeply disappointing and fell far below 4-star standards. ​Upon arrival, there was zero recognition of my ALL Silver loyalty status—no mention of benefits like the welcome drink or late check-out. ​The main issue, however, was the unacceptable condition of the rooms and the poor service: ​First Room & Reception Attitude: The key card power system was completely broken and lights wouldn't stay on. The room was filthy, the carpet hadn't been cleaned in ages, and a bulb was burnt out. When we asked for a room change at reception, they refused, claiming the hotel was fully booked—even though rooms were actively available to book on both the Accor app and Booking.com! They only agreed to move us after the electrician himself insisted that the electrical defect could not be fixed. ​Second Room: While slightly better, it was still unacceptable for a 4-star hotel. The toilet seat was cracked/broken (which pinches your skin when you sit on it), there were dirty grout lines in the bathroom, visible holes/damage on the wallpaper, and stained carpets. ​This hotel has rooms that barely qualify for 1 star. Dishonest customer service, extremely poor maintenance, and a total lack of quality standards. I strongly advise against staying here until a full renovation takes place."

"Pleasant room. Ideal geographical location for getting to the Zenith. Welcoming staff. The bathtub needs to be looked at as it does not work, only the shower, it is a shame. We will return."