Le Meridien Etoile

"I had a great experience at Le Meridien. The location was close to the Metro/RER and a perfect base for work and play. The room was a generous size, very quiet and clean. Fluffy towels and a very comfortable bed. The staff were very helpful, and friendly. A burger in the Luna Bar while watching the FIFA World Cup was fun. Breakfast is chaos, but lots on offer including delicious cheese. I would stay here again."

"My family and I recently stayed at Le Méridien Paris Arc de Triomphe after booking two rooms directly through Marriott. My wife is a Marriott Bonvoy Platinum Elite member, and we expected the level of service that normally comes with the Marriott brand. Unfortunately, our experience was one of the most disappointing hotel stays we have ever had. We arrived at approximately 11:30 a.m. on June 23 and were told our rooms were not yet ready. We were assured that we would receive a phone call as soon as they became available, so we left to spend the day exploring Paris. It was an extremely hot day, with temperatures approaching 40°C (104°F). No one ever called. After repeatedly contacting the hotel ourselves throughout the day, we finally received room keys at approximately 8:30 p.m.—about nine hours after arriving. Unfortunately, the problems didn’t end there. The following day, we had to move because the room assigned to us was not the room type we had reserved. Once again, we were told we would receive a phone call as soon as the correct room became available. Once again, no one called. We were unable to access the correct room until approximately 8:30 p.m., meaning we effectively lost most of a second day waiting for accommodations we had already paid for. The most troubling incident occurred when my teenage son was issued a key to a room that was already occupied. Believing it was his assigned room, he opened the door and found another guest asleep inside. Thankfully, everyone remained calm, but this should never happen. It was an alarming security and privacy failure for both my son and the guest whose room had been incorrectly assigned. To be fair, some members of the staff were courteous and genuinely tried to help once they became involved. My disappointment is not with every employee, but with the overall handling of the situation and the lack of communication throughout our stay. I understand that hotels occasionally experience operational problems. What distinguishes a great hotel is how it responds. In our case, repeated promises were not kept, communication was poor, and a serious room assignment error significantly overshadowed what should have been a memorable family vacation in Paris. I hope Marriott reviews its procedures to ensure that no future guest experiences similar issues."

"Stayed here during the height of the May heatwave and had a good experience. My spouse's company booked this hotel for a business trip and I tagged along. The hotel is air conditioned. Our room was on the first floor, and was reasonably-sized for a hotel room in a major city, something that can perhaps be a culture shock for people staying in places like Paris and New York City for the first time. The room was cleaned daily. My only point of note is the shower/tub combination had a VERY high step up/in. It was fine for us, two able-bodied adults, but I'm not sure how smaller children, people with mobility issues (including senior citizens), or other impairment would have fared in the same room. It was not considered an accessible room, so perhaps this is a moot point. While we were there it was still undergoing its renovation, as other reviewers have mentioned, and there was a period briefly during one days that there was no power in our hotel room for about an hour while they were working on something nearby. It was not a bother, as it was during the time of day that most people would be out and about exploring the city, I just wish they had given us a notice that it might happen so it didn't seem so disconcerting at first. The breakfast buffet included in the room rate was a pleasant plus, and delicious. It included fruits, eggs, cheeses, breads and hot and cold cereals as well as bacon and sausage and some crepes and pancakes as well. There is also a coffee bar that serves pastries, lattes, and other espresso beverages, and there's a small self-serve market with potato chips, candies, sundry items in case you forgot something, and beverages that had a nice selection. I didn't need anything so I can't speak to the price. Every single staff member we dealt with whether at check-in, the coffee bar, the regular bar, or at breakfast each morning was friendly, helpful, welcoming and so kind. We arrived early from an overnight flight, and despite it being well-before the noted check in time, they were able to get us into a room after only about a two hour wait, for which I was extremely grateful. I don't know if I would have chosen to stay here based on my planned activities, but it was located only about a 2 minute walk from the Porte-Maillot metro station and there were some excellent restaurants nearby despite it being in a somewhat quieter part of the city. All-in-all, I enjoyed our stay as did my spouse."