Le Meridien Etoile

"Giving this place more than a 1 out of 10 is being generous. Stayed there last week. Overwhelmed with guests, bus tours, flight crews, etc. No room cleaning when there, mgmt claimed they are overwhelmed with guests and lack of staff. They said cleaning your room could be as late as 6pm. Our sink had a huge yellow stain in it, from what, who knows. No value for your money, find another place to stay"

"This was one of the worst hotel experiences I’ve had. I stayed during a heatwave in late June and the AC was not functioning properly on the upper floors due to ongoing construction. The rooms were uncomfortably hot, which is completely unacceptable for a hotel charging the rates they do. To make matters worse, the hotel also experienced a power outage during our stay. What made the experience even more frustrating was how the hotel handled the situation afterward. I did not have time to resolve the issue at the hotel before leaving (had a flight to catch), so I specifically spoke with the staff and was told to call back after my stay and that they would take care of it. I took them at their word and did exactly that. Unfortunately, when I followed up, the hotel refused to provide the compensation they had indicated I would get. I relied on what their own staff told me to do and they lied. Instead, the hotel deposited 10,000 points into my account without my agreement and claimed this was compensation. That is completely inadequate compared with the amount I paid and the severity of the issues we experienced. When I asked them to remove the points and provide a reasonable partial refund instead, they refused. What makes this even more unacceptable is that I personally know another guest who received a 50% refund of their stay for the same general circumstances. So the hotel was clearly willing to provide meaningful financial compensation to other guests, while refusing to extend the same consideration to me because I trusted their staff when they told me to call after the stay. I also contacted Marriott customer service and I want to be fair in saying that they did their best to help and acted as a third party in trying to resolve the situation. Unfortunately, they ultimately did not have the authority to make the hotel provide a partial refund. The combination of non-functioning AC during a heatwave, construction, a power outage and then an extremely poor and inconsistent approach to compensating affected guests made this an awful experience. I would not stay at this hotel again. More importantly, I would have a very difficult time trusting assurances from the staff at this hotel after this experience. If you encounter a significant problem during your stay, do not rely on a staff member telling you they will take care of it later, insist on resolving it before you leave. Disputing my credit card shortly to have them resolve this as I have been patient enough."

"Having stayed at this hotel, I was looking forward to another pleasant experience. The hotel is well located to transportation and many restaurants and shopping, about a 25 minute metro ride from the historic center. Rooms are on the larger side and generally well equipped with good beds. On this stay, I was checking in early to a room that had not been serviced. so I ended up on a lower floor that was being renovated. The issue was not the renovation rather the poor condition of the bathroom with a tub that was clearly broken (improper draining and door that leaked and flooded the floor). I used many towels to dry to floor. My rate included breakfast which was uninspired. Also, hot food on the buffet was lukewarm at best with the eggs having unusual texture. Given this and the rather pricey stay, this will be my last."