Hotel B55

"I never leave reviews but I felt compelled to, especially for any other parents with young babies potentially staying - if you do stay you should bring your own travel cot, as the one they provided was soiled - see below and pictures. First of all it’s not a 4 star hotel by any stretch of the imagination! Mainly down to the service. Rude on several occasions. When we first arrived at the hotel, the receptionist who checked us in barely said hello and offered no pleasantries, only told us what time check out was when we prompted, no welcomes of help to access the city for sightseeing etc. We arrived in the room and there was no baby cot, despite me saying on the booking form and emailing to double check, I tried to call down but no one answered the phone despite trying numerous times, I went down to re request the cot and was told she would try to get one, I said how important it is that we need it and she said ‘ok’. We also wanted to get a bottle of bubbly for the room as it was my husband’s birthday. They said they would bring one up. After waiting 1 hour, I went down to check if it was still coming and they said that the wine fridge was locked and they didn’t have the key. We gave up on that. When we went for dinner we asked about the cot again as it had still not been delivered a couple hours later after we had checked in and we were told it’s now at reception but we’d need to bring it up to the room and assemble it ourselves as there is no one else to watch the reception. The cot was heavily used and dirty (what appears to be soiled) and had rips in (see pictures attached). The room itself is a lot smaller than appears in the pictures and is basically on the same par as a Travel Lodge / Holiday Inn room, the fan in the shower didn’t work and there was mould in the bathroom (see pictures). On the first morning, housekeeping knocked on, my husband answered and asked if they could return an hour later as we were getting ready to leave, the woman sighed so loud and said ‘ok’ - I heard the sigh from inside the room! The one redeeming aspect of the hotel is the indoor pool, which is nicely designed and clean. You have to book a slot, but I guess it’s because it’s a relatively small area. However, once we checked out we were told we need to pay €35 for each time we used it, despite no one ever telling us this before or when we booked our slot at reception. What sort of hotel charges you to use the pool - furthermore what supposed 4* star hotel does? I flatly refused to pay as we were never told when booking to use the pool. They agreed and waived the pool fee. All in all I’d never stay at this hotel again, some of the staff were rude and the cot they provided was disgusting and not safe for a baby to sleep in, not family friendly at all, despite how they advertise they are."

"The hotel is pretty clean at every corner, from the lobby to the room.The management was outstanding, we also got a handwritten welcome card in our room from Director. The breakfast was perfect and with delightful high quality options, specifically there was a machine to get fresh orange juice which was cool. Staff were polite and professional. Not close metro station but there is bus stop very close to the hotel."

"This hotel is really clean, neat & tidy. Most important are the staffs. They are extremely helpful, kind, friendly and efficient. There’s 1 particular lady by the name of Maimouna , she’s the best ! She helped my daughter and I to change our Laperouse restaurant reservation from 2pax to 3pax , gave us croissants & Choc Au Pain & hot chocolate when we were waiting at the hotel reception for our uber. She’s the kindest and sweetest. Highly recommend this hotel to anyone coming to Paris , you’ll definitely enjoy the stay in this hotel 🥰"