"We stayed at this hotel for an entire week and, unfortunately, did not a thorough enough research beforehand. After reading other reviews, I can honestly say many negative comments accurately reflected our experience.
As travelers from the US, we know customer service can vary by country, but basic hospitality such as a friendly greeting or welcoming attitude is something we expect from any hotel. From the moment we arrived, we were never welcomed. Throughout our seven-day stay, not once were acknowledged, let alone greeted with a simple "Hello," "Good morning," or "Bonjour" unless we initiated ourselves (which we did a few times). The staff consistently appeared indifferent or inconvenienced by guest requests.
Like other reviewers mentioned, we were never informed about the room's touch-sensitive control panel, including the "Do Not Service" button. We accidentally activated it by lightly touching the icon. After realizing our mistake, we were careful not to touch it again. However, when our second room also wasn't serviced, I called the front desk and was immediately told we had selected the "No Service" option—without anyone first checking or investigating. The response felt dismissive, and when I simply requested clean towels, the staff acted as though it was an inconvenience.
Housekeeping was a major disappointment. Very little cleaning was done (if any) throughout our stay. The floors were never swept, surfaces were never dusted, and the bathroom sink was never cleaned. They simply replaced towels most days and made the beds. On day 1, both my children and I noticed hair strands and crumbs on the comforters in both rooms. We chose to overlook it initially since we booked a moderately priced hotel for an extended stay, but we certainly did not expect the lack of cleanliness to continue for the duration of our stay.
The hotel's location also left much to be desired and did not feel like the best or safest area. Combined with the poor customer service and minimal housekeeping, the overall experience fell well below normal expectations.
We've stayed at other Wyndham hotels and have always had positive experiences, so this stay was disappointing. Unfortunately, this location did not reflect the level of hospitality or service we've come to associate with the Wyndham brand. I would not choose to stay here again and would encourage future guests to read recent reviews carefully before booking.
We also found out that access to the pool must be reserved in advance through an online link, with a limit of only 10 guests at a time. This was never communicated to us during check-in. Additionally, the pool is quite small, enclosed, and not located on the rooftop.
To be fair, the hotel does have updated room features, and good shower pressure. However, those positives were outweighed by the lack of hospitality, inconsistent housekeeping, and disappointing customer service. If your priority is simply an up to date room and don't mind the surrounding area or the limited level of service, this hotel may meet your needs."
