Citadines Place d'Italie Paris

"Apartment was okay, clean and functional but unattractive. It had only internal windows looking out over the shopping centre next door. Breakfast was quite nice although not amazing. Reception staff were friendly and helpful. Location is good with a metro station literally just outside and a pleasant local area."

"Nice apart hotel. Next to the metro and shopping mall. Nice apartment. Good breakfast. Staff very kind and helpful. Towels and other amniyies available all the time.free cofee in the lobby. The living room and kitchen very convenient and useful"

"We are a family of three who stayed at this hotel for five days, and unfortunately, our experience was far from satisfactory. We occupied a family room that was meant to accommodate four people, but the issues we faced throughout our stay made it one of the worst experiences we've had during our travels. The room came with a bath tub, which initially seemed like a nice touch, but as soon as we filled the tub on our first evening, we realized there was a major problem. The water turned cold after just one fill, and no matter how long we waited, it didn’t heat back up. We reported the issue to the receptionist, and he gave us a key to a studio with a bath tub, where we were able to fill the tub with hot water without issue. This was a temporary fix, and we were told the engineer would address the problem on Monday. However, when we returned to our room on Monday, the same issue occurred. The hot water ran out after one bath, and once again, we were moved to another studio, this time with just a shower. While the shower worked fine, it wasn't what we had booked, and it was disappointing to deal with the inconvenience. We were told the hot water problem would be fixed, but it clearly wasn’t. On Tuesday, when we complained again about the lack of hot water, the receptionist completely dismissed our concerns and insisted that we had been "lavish" with the hot water usage. This was not true – we made every effort to use as little water as possible. To make matters worse, we were told that after a few hours the hot water would recover. After waiting for six hours, there was still only mildly warm water, not hot enough for a bath. It was extremely frustrating to be blamed for an issue that was clearly a hotel maintenance failure. By the time we left on Thursday, we were thoroughly disappointed by our stay. If you're looking to enjoy a proper hot bath during your trip, I strongly advise avoiding this hotel. We’ve traveled extensively, and this was by far one of the worst experiences we've had, not only because of the lack of hot water but also due to the poor handling and blame placed on us by the staff. We hope the hotel takes this feedback seriously and improves their maintenance and customer service."