Sofitel Paris Baltimore Eiffel

"Disappointed stay. The location is impeccable—within walking distance to the Arc de Triomphe and the Champs-Élysées. However, it definitely doesn’t feel like a 5-star experience in terms of service and the room. I booked two stays: one at the end of March and another in early April 2026. Our flight was early, and we arrived at 10:00 a.m. The reception told us to leave our luggages and that they would email/text us when the room was ready. I kept checking, but we didn’t hear anything—even by 3:00 p.m. We were exhausted after a 14-hour flight, so we went to the hotel at 4:00 p.m. directly, and they said the room was ready. It felt like the reception team had completely forgotten about us. The room is spacious, but nothing special. It’s only worth about 4 stars. The amenities are fine—they use Balmain shampoo/conditioner and nice toiletries—but that doesn’t make up for the overall quality. The interior, chair, and bedding are mediocre, and it is absolutely not worth around €520 per night. What was worst: when I made tea, I found a lipstick mark on the cup. At checkout, I told the receptionist about it. He said, “Are you sure? The cup is shiny.” I explained that I had actually seen the red-colored lipstick on outside and inside (white lining) of the cup and that I hadn’t worn any makeup at any point. He finally said, “Okay, I’ll remind our staff…” We left our luggages at the hotel and returned two days later after a trip. The receptionist couldn’t find our previous stay record, but I showed him the luggage storage ticket. He said they would send the luggages to our room. We waited 30 minutes—no one came. Since we had to leave for a scheduled museum visit, we had to leave. When we returned at 7:00 p.m., the luggages still hadn’t arrived. We called, and the bellboy came about 10 minutes later. He apologized and said they didn’t know we had stayed before and that the luggage had been kept at the hotel =( We also had issues with dining information. We planned to dine elsewhere for our first night. The 2nd visit we decided to dine at the hotel restaurant but were surprised that the restaurant was closed on the weekend. Shouldn’t the receptionist briefly explain opening hours for the hotel facilities at check-in? We weren’t informed in either visit. The bartender was very nice and suggested we could dine at the bar. He gave us great recommendations, and we ended up having a pleasant evening there. Frankly, I stayed at Sofitel Le Scribe last year, and I would recommend Le Scribe for the much much better service and room design."

"What a great experience at the Baltimore Sofitel ! The room was stunning, super clean and peaceful. We loved the quality of the breakfast, and enjoyed a nice home made cocktail on the sunny patio outside The staff is absolutely fantastic 100% recommended"

"Great location..excellent accommodation, professional and curtious staff, I have stayed at many high end hotels...this sofitel is one of the top experiences I have had...second to none...everything was great...small hiccup with thier check out proess it was corrected immediately...prior to arrival our we were contacted by Niaomi of the concierge dept. .while there we reciived great service from all staff especially Youseff at the front desk...Charlotte Malherbe was also very professional and understanding , she assisted with some paperwork....all in all a great place...we fellt very safe walking the area at night..no issues whatsoever..."