Juliana

"We have stayed in H10 hotels in Spain and Italy, and have loved every experience we have had. We love the locations, the top floor views, the eccentric art, and the tight professionalism of the staff. I had set my expectations higher because this hotel is a self-proclaimed 5 star hotel, where the others we have stayed in are 4 or 4S. But, we felt overall, our expectations were not met. That said, the bed was very comfortable, and the room was dark, quiet, and the temperature easily controlled, so on a comfort level we would give the hotel 4 stars (nothing was over the top). The standout staff member was Adel, who acted as concierge and person who helps with anything. He was charming and above and beyond helpful and in my opinion was the only 5 star part of our experience. The weird stuff was that the hotel is branded as both the Juliana and The Hotel Alma One. I had read reviews about this, but figured they would be solidly The One by the time we got there, but there was bedding, menus, etc, still branded as the Juliana. The other staff either seemed unwilling or unable to help do anything, it was weird. At 9pm one night, a staff member tried to get into our room to "dust"...the shower doesn't have a rim around the bottom so water freely flows all over the bathoom floor and into the carpet, I got a glass of wine at the bar that literally had 3 sips in it, we added on a night and they made me pay separately for both reservations instead of all at once, they put my reservation is under a completely different last name because, they said, they didn't want to have to spell my name, which made check-in very confusing and I had about 3 jet-legged minutes of straight up fear that my family and I, including our young children, would have to find somewhere else to stay because I booked the wrong nights. I don't want to list all of the other oddities here, but I do hope they can get the kinks worked out. The place has the bones to be outstanding, but it is just not there yet. Getting the staff to be tight would be a place to start, upgrading some of the walmart-esque furniture in the room would be a good second, then fixing the double branding would make it less weird. As far as location, this is a quiet area, but about a 5 minute walk to good restaurants."

"My husband and I have just returned from a wonderful 3 night stay. The staff are efficient, friendly and extremely helpful. Our bags were taken straight from the car to our room and we were offered a glass champagne at check-in, which was much appreciated. We were also given a voucher for a drink at the rooftop bar, which was lovely, but we felt a little background music would have provided more of an atmosphere. Our room was a good size and so quiet; you could easily forget you were in the middle of a city. The bed was very comfortable, with quality bedding. The only thing I felt the room was missing was a full length mirror. Breakfast at the rooftop bar was plentiful and the freshly cooked omelettes are delicious. The hotel has a signature scent in the reception areas, I don’t know what it was, but it was beautiful. The location was perfect for us, we can’t wait to return."

"Adel made my trip with One Alma unforgettable. It was a special occasion and he made every part of he trip perfect. From greeting us with champagne, to upgrading and decorating our room and just going above and beyond for anything we wanted. A true gentleman and a credit to the company. When we return to Paris this will definitely be the only place we stay! Doriane at reception (and another woman that unfortunately I didn't get her name) were so warm and friendly also which made the whole experience perfect. I hope the staff read this and get the recognition they deserve as it was really them who made the trip so great. The room (especially the bathroom), facilities, and spa were also exceptional. Location was good and suited us for seeing all the places we wanted."