"ROOM 1506 - Dec 2025
We asked for room with a view of the eiffel tower as it was my daughters 13th Birthday celebrations, this was not granted. We did not let that dampen our spirits but it was a shame.The hotel is set in a good location.
However very quickly we realised more and more disappointing elements.
1. No temp control/broken aircon- we are unable to heat/cool the room to make meet our individual needs.
2. Our toilet was constantly having issues it was blocked from the minute we arrived. We had to call the plumber out 3 times. If the concern happened overnight the RUDE night receptionist was very unhelpful and basically said there was nothing she can do, her tone and attitude was unacceptable - she was too busy flirting/laughing with her co worker then resolving guest issues and being professional. We now had a toilet backing up, flooding as the toilet flush could easily accidentally stay on unless we cleverly realised how to manage it, and sewage rancid smell all over the night.
We were forced to use the reception toilets. I usually need to use the bathroom over night. I was forced to go at 1AM and again at 8AM - when we had a rest day so had to wake up early.
After the lovely plumber ( to whom at this point we felt so embarassed but it was not our fault) unblocks the toilet for third time we did not even have a cleaner to make the place approachable again. We asked reception to send a cleaner to clear up after the mess.
This ruined our overall experience and to be honest were left scared to use the toilet.
4. We left our personal belonging jumpers and rucksack resting on the floor in the bedroom up against what would be the bathroom. One morning we woke up to the whole rucksack and jumper wet. At first we thought did we spill something? But we had nothing to spill. We then realised damp is coming from the bathroom wall. So there is obviously a leak in the bathtub/shower area. We could see this is ongoing concern due to bubbles on the wall.
5. Breakfast. Lack of choice of warm food for vegeterians and it is choatic. They need a larger area to seat the demand. Its actually makes you feel uncomfortable to enjoy your breakfast when you have eyes of people waiting to have your seat looking at you.
6. Luckily the elevator waits was not too problematic but we needed wait over 12mins one day which is a bit excessive.
We regret to say this hotel is average, and our experiences lead us to say we would not stay here again."