Hotel ibis Marne-la-Vallee Val d'Europe

"Oct 2, 2026, bed bug, I informed the front desk directly, who remained unmoved, "I'll note it, I'll pass it on to the technical department," I explain to them that I have bites, the disinfection of the room, my belongings? "I've noted it," she tells me, "I can't do anything more," email to the hotel following my departure and to customer service, no callback to this day, Oct 5."

"The hotel reception staff lacks sufficient knowledge of the internal applications. At check-in, we requested that invoices be issued with the company's tax identification number, but the employee said this could only be done after check-out. At check-out, we requested this again, but this time we were told they didn't know how to do it and would leave a note for someone to make the change and send it later. At this point, more than a month later and after several follow-ups via email and the complaints portal, we have received no response whatsoever. Terrible customer service at this hotel."

"We had a great experience at this hotel a very friendly service and perfect location next to the station"