Hotel Dali Val d'Europe Tapestry Collection by Hilton

"We forgot our jackets in the room, we did contact the Hilton team there and they said they found both jackets but they only send us one. The other which is 700 euro worth was not send back. They did confirm via e-mail, that both jackets were found. Then we asked again but nothing happened and they did not call us back. Very unserious team. They did steal the other jacket we think. Won't come back there and maybe we cancel our Gold Status and sleep in other hotels in the future."

"We had a comfortable stay at the hotel overall. The bed was very comfortable, and the bedroom was clean and well presented, which made for a pleasant stay. However, there were quite a few things that could be improved. The rooms did not have kettles or mugs, which was quite inconvenient. Instead, you had to leave the room and go into the hallway to get hot water. There were also no slippers or dressing gowns provided, which we would have expected as standard amenities at a Hilton. Having these basic facilities and amenities in the room would have made the stay much more comfortable and convenient. The breakfast was also quite disappointing. There didn’t seem to be a particularly good range of hot or cold options and, more concerningly, there were a lot of flies around the food. We noticed flies walking over the meats and other food items, which was very off-putting and raised concerns about hygiene. There was a small fly catcher on the floor, but unfortunately it didn’t seem to be effective, as flies were still all over the food. For £140 for one night, we felt the hotel was quite expensive for what was provided. We have stayed at much cheaper hotels and had a significantly better overall experience, with more facilities and a better breakfast. Given the price and the Hilton name, we expected a higher standard. Overall, the room itself was comfortable and clean, but the lack of basic amenities, disappointing breakfast and hygiene concerns made the stay feel poor value for money."

"Disappointing experience – double charge Our family experience had been good until we left the hotel and realized that we had been charged twice for the same reservation (3494380696). We stayed from August 10 to August 13, with the reservation in the name of my husband, Jon Leaniz Barrutia. We have been charged twice for 564,35 € each time, one on August 13 and another on August 15. That is to say, 1.128,70 € charged for a stay whose amount was 564,35 €. We have called on a lot of occasions and they always tell us that one of the transactions will be a “hold” and that they are not two charges. We have also spoken with our bank and, despite having sent all the documentation, we still do not have a solution. We are very upset with the situation and, above all, with the lack of a clear solution. We have never had a problem like this at any hotel before. We hope that the hotel will review the case once and for all and refund us the 564,35 € overcharged. If it is not resolved, we will have to take the appropriate measures and publicly share our experience through all available channels. It is a shame that a good stay ends like this. Disappointing experience – double charge Our family experience had been good until we left the hotel, when we realized that the same reservation (3494380696) had been charged to us twice. We stayed at the hotel from August 10 to August 13, with a reservation in the name of my husband, Jon Leaniz Barrutia. Two charges of 564,35 € each were made, one on August 13 and the other on August 15. This therefore represents 1 128,70 € charged for a stay whose total was 564,35 €. We have called numerous times and we are always told that one of the transactions is a "pre-authorization" and that it is not two separate charges. We also contacted our bank and, despite sending all the supporting documents, the problem is still not resolved. We are very disappointed and dissatisfied, especially with the lack of a solution provided for our problem. We had never encountered this type of situation in a hotel before. We hope that the hotel will finally check this file and refund us the €564.35 that was overcharged. If the problem is not resolved, we will be forced to take the necessary measures and make our experience publicly known by all available means. It is a shame that a good stay ends this way."