Hotel Campanile Marne La Vallee - Bussy Saint Georges

"We stayed at this hotel as part of a Disneyland Paris package, but it was a disappointing experience. Upon arrival, we found the hotel undergoing major refurbishment with scaffolding, wet paint, temporary walls, dust, and unfinished areas. This was not disclosed when we booked, and we would have chosen a different hotel, especially with our young child. At check-in, we requested daily housekeeping, but it was only done once. Reception claimed there was no cleaning scheduled and offered no help. We also requested an extra pillow, face towel, and hand soap, but these were not provided. Reception insisted there was an extra pillow in a drawer, despite the room lacking drawers. When our young child accidentally wet the bed, reception complained and asked us to check the mattress. I searched the hotel for a cleaner, despite the language barrier, and found our child’s bed untouched. My husband had to return to reception to ask for a towel and remake the bed. The following day, housekeeping made the double bed but ignored our child’s bed, leaving the towel and failing to change the sheets or provide mattress protection. Breakfast was basic with limited choice and quantity. Guests were expected to set up their own tables, and on our first morning, there were no napkins available, so we had to search through drawers. A children’s playground was advertised when we booked, but it was unavailable during our stay. The staff were dismissive and unhelpful, and communication was difficult due to language barriers. The hotel’s location is convenient for Disneyland Paris, but that’s the only positive aspect. We wouldn’t recommend it to families seeking a comfortable hotel experience."

"we only used the restaurant and this was really rubbish. Low quality of food, and a female manager being extremely bossy, and forgetting she deals with customers apparently. I read that the restaurant will be closed temporarily as from 2& april. Let's hope something better will come out after that. After dinner a male colleague asked about our experience; after I told him the experience wxas not so good for the main course, it was end of the dialogue. If this is how you deal with complaints, then please do not ask about the experience again, as it is useless doing so this way. hope the restaurant is not a reference for the overall standard of service."

"OK that was a wierdly good surprise! I wasn't expecting much based on the reviews, on this particular trip I have been very budget conscious so pulled all my hacks to stay in as clean as I can bear it more affordable hotels, now this has very mixed reviews however, the restaurant styled theme of the hotel actually give its initial impression as very urban, then the elevators remind you that it's a 3 star at best hotel, then the room! What a pleasant surprise! It appears that recent renovations had been made, the cleaning staff left a sweet note on my mirror, bathroom was exceptionally clean, I appreciate the deep forest green tone against the neutrals,and the bedding were great quality. Great job to the team, keeping the hotel as well updated as they could make it. Although I didn't try anything from the restaurant buffet it looked delicious everytime I walked by. If you are on a budget and willing to deal with the inconveniences of staying away from the main city, go on!"