Mercure Nice Centre Grimaldi

"Location was good but hotel was disappointing on a few levels . Very unpleasant sewage smell hung around in the left hand side lift for the entire duration of our 4 day stay. Room was tired and bathroom tiny. The mattress on the bed was like a concrete block and the pillows not great either which seriously affected our sleep .Breakfast was underwhelming with only one coffee machine working while we were there. No jams by the toaster so had to use the crepe filling instead which was the other side of the room. Rooftop bar was a nice touch but one evening they had no tonic for the Gin drinkers and the alcohol selection was poor. If you’re going to have a bar at least stock it properly. Generally the staff were just going through the motions, it wasn’t a welcoming environment and I wouldn’t recommend this hotel."

"Location was good, thats where the good news ends. The room ; some would describe as tired, I would suggest “exhausted “ would be a more appropriate description. With dust oozing from the air conditioner, it did not work well. I reported this at the front desk, they said a technician looked at it while we were out, nothing changed not even the dust. The hall carpets were stained and smelly. The roof top bar was a lovely environment however the barman was not interested in service, didn’t want to give us big glasses because someone else might want them, we were them only ones there. On the previous night the same barman told us we couldn’t order a charcuterie board , even though he had just served one to another couple.. Overall there was no hospitality in this hospitality venue, with the exception of the gentleman who served breakfast."

"ABSOLUTELY OUTSTANDING! My first stay at this Mercure, but not my first stay in Nice. I booked a room with a balcony, which was the perfect size for me with two large comfortable outside chairs and a table; I could use the balcony in the morning until 12.15pm (then the sun came in the heatwave!) and from around 7pm as the sun set. My relaxation with reading over coffee was simply heavenly on this balcony. 5 stars or 10/10 are not enough! I was in Nice during the heatwave and the outstanding (recently refurbished, I believe) air-conditioning was AMAZING! My double room was just the right size and the bathroom also was fine. The shower was excellent with rain shower and powerful water each day, accompanied by Nuxe of Paris hand and body wash. The cleanliness is faultless; the housekeeping staff must be praised for their attention to detail! The bed was extremely comfortable and provided a decent night's sleep throughout my 12-day stay. The bedding was crisp and of high quality. The room included a nice fridge with coffee and tea making facilities and a safe, along with a somewhat cool lime green easy chair. The cleanliness of this hotel cannot be missed; there is high attention to detail throughout! My stay included breakfast and of all the Mercure's I have stayed at, the breakfast here was the best - and they have all been very good! The staff clearly take pride in their job to provide high quality services. The breakfast staff recognised I preferred a certain table, therefore it was made available for me. The choice of food is excellent - hot, cold, traditional breads, croissants, pains au chocolat etc alongside pancakes etc etc. Hot and cold drinks - note that a key Mercure service is the range of choice in fruit juices (at least 5 different juices to choose from!). Reception staff and welcome, goodbye and service during my stay was excellent. Nothing was too much trouble - including getting a fixed taxi price for me and enabling me to consider the option, before going back to the company to make the booking I needed. The lobby is great - plenty of seating areas and again, immaculate. I had a minor housekeeping issue during my stay which was rectified to perfection - you couldn't ask for more! The location of this hotel is perfect, being approximately 2 mins' walk from the main town area with its restaurants and maybe 5 mins from the sea (Promenade des Anglais). I felt highly safe, welcome and a true guest at the hotel. The fresh water (still or sparkling) in reception for all guests to use was truly amazing during the heatwave. There is a rooftop bar, albeit I did not try it out. I cannot praise this hotel enough and shall absolutely be returning - merci à tous et à toutes !"