Holiday Inn Nice

"This hotel has an amazing set of staff who go above and beyond to ensure that the customer has complete satisfaction in all cases. The reception staff top class along with the staff in the restaurant who worked tirelessly to ensure the customer is happy."

"Title: Disappointed – Given the Worst Room Despite Early Arrival & Prior Email Request I am writing to express my extreme disappointment with my recent stay at Holiday Inn NICE FRANCE on July 27-.July 28，2026 I booked a Standard Twin Room through Qunar.com. Several days before arrival, I sent a polite and thank-you email to the hotel requesting a higher floor room with a better view, as I was celebrating a special occasion. I also arrived at the hotel at around 5:00 PM – which is a reasonable check-in time – and the hotel was clearly not fully occupied. However, upon check-in, I was deliberately assigned to what is widely considered the worst room(#203) in the hotel – located on a low floor with a direct wall view and poor natural light. There was no explanation or apology. When I asked if any better room was available, I was given vague response with cold attitude. I understand that rooms on high floor with a view are not guaranteed, but being intentionally placed in the worst available room – especially after communicating my preference in advance and arriving early – feels like a deliberate disregard for my request and a lack of basic respect for guests. I was so frustrated by this experience that I seriously considered canceling all my upcoming Holiday Inn bookings, including my reservation at Holiday Inn Bern Westside by IHG just two days later. Please understand, I had booked multiple Holiday Inn , which shows I was originally a strong lover in this brand. However, those bookings were non-refundable, so I had to proceed with my stay in Bern. To my great relief and genuine appreciation, the service at Holiday Inn Bern Westside was absolutely outstanding. Despite being fully booked on that day, they handled my exact same requests with warmth and professionalism. While the room they assigned might not have been perfect, their proactive and enthusiastic attitude made all the difference. I was so impressed that I gave them a perfect rating without any hesitation. This stark contrast between the two properties – one deliberately giving me the worst room despite my early communication, and the other treating me with respect As a guest who chose this hotel in good faith. This experience has seriously damaged my trust in the brand and left a negative impression of this brand. This experience has made me think twice before booking any Holiday Inn hotel in the future.” I sincerely hope the management at the Nice location takes this feedback seriously.” I look forward to a formal response from the management."

"We booked 2 rooms for 4 nights , however the hotel is very dated and need a lot of work and the ac system with the old dirty carpets in the corridors and the rooms can cause breathing issues especially for people with asthma , so we had to change the plan and leave earlier by one night , the receptionist was very nice and trying but the manager who is very arrogant and not even trying to be kind or understanding which should be part of his job, refused to refund the 500 euro for the last night , the interesting thing , they only gave me a receipt without the charges of the last night and when asked , they struggled to give me a receipt including the extra night that they charged us which tells you something dodgy they are doing ( I am sure after this review at least , this will stop them ). Never again to stay at this hotel in the beautiful nice and it’s. Shame to see intercontinental group doing things like this"