Boscolo Exedra Nice

"The food at the Rooftop Restaurant was good but it was not matched by the service expected from a Five Star Hotel. The staff are inadequately trained. I ordered a glass of wine to accompany my meal. Instead of bringing the bottle to the table & offering a small tasting the wine was just brought out in a glass. Not only did I not have any idea about the maker or the vintage. The wine was not served at the correct temperature. If I had visited an English Pub & was dining at the bar, the service might have just about been acceptable but the service did not reflect the Five Star price. The most expensive poor dining experience I have ever had. There are an inadequate number of sockets in the room. There was no socket by the bed to charge my phone & Apple Watch. The breakfast service was also chaotic The Porters were the helpful and efficient."

"We enjoyed our stay here very much. All the important things like clean, quiet and comfortable plus the cheerful greeting each morning from Hiba as we went down to an enormous gourmet breakfast. The breakfast is an important feature to us! Then, we had the very helpful and handsome Mateo to help plan our visit. We did one of the excursions as well and he also arranged a great private guide. Too bad we were too busy for the spa…"

"We recently stayed at Boscolo Nice Hotel & Spa and unfortunately it did not meet expectations for a 5* property. Service throughout the stay was very slow. We ordered hot chocolates and waited around 40 minutes, only for them to arrive cold. Coffee service at breakfast was also poor — we ordered before even sitting down and still waited a long time for them to arrive we’d even finished eating before they did. Several advertised facilities were unavailable, including the top floor pool area, yet there was no reduction in price. There was also ongoing work in the indoor pool area, with many jets not functioning. The minibar, despite being included, was not refilled during our stay. The room itself was disappointing. The “city view” was in reality overlooking neighbouring back gardens, which felt misleading. The bathroom layout offered no privacy at all, there was nothing to cover the doorway, not even a simple curtain, meaning you could not bathe in private. There was also no extractor fan in the toilet area of the bedroom, which made the situation even more uncomfortable than it already did. The water throughout the hotel also had a strong chlorine smell. Noise was a major issue during our stay. There was constant decorating work taking place outside the room, with ongoing banging throughout the day which made it impossible to relax or rest. The surrounding area also felt uncomfortable. There are a large number of homeless people in the immediate area around the hotel. On one occasion, directly outside the entrance, we were approached and bothered by a homeless individual which made us feel very uneasy. Positives were the breakfast selection, which offered a good variety including fresh fruit. The staff were polite and spoke good English, and the turndown service was a nice touch with chocolates left on the pillow. Overall, this did not feel like a 5* experience and was disappointing for the price paid. I would rate it closer to a 3*+. The building has so much potential but poorly used."