Mercure Nice Marche Fleurs

"We had stayed at this property before but had to cancel the upcoming stay over egregious and abusive behavior by the staff. As a matter of fact, this the incident was so distasteful that we even completely cancelled stay in Nice, elected instead to spend time in other parts of the region. We had booked a fully refundable rate that was cancellable until one day prior to arrival, and had provided card as a guarantee, as we have in the past several decades done hundreds of times in hotels in France and the rest of the world. Hôtel Mercure Nice Marché aux Fleurs, however, decided to charge our credit card one week prior to arrival. Which was not part of the rate we had selected, not something we had been notified about, and not something we had agreed to. As a result, the bank blocked the card suspecting fraud. What ensued added gross insult to injury. Front desk staff we talked to was incapable of understanding French, and had very poor English. Demanding a new credit card over the phone (as you would expect from a call center scam), in violation, of payment procedures in the EU. Management gaslit us instead of trying to mitigate the fiasco, and made up rules we had never agreed to, demonstrating in the process their complete lack of understanding of basic contractual law in France and in the EU. The final blow came when they changed the gender on the reservation from male to female, out of spite and as an insult. From Mr. to Mlle (Mademoiselle/Miss). So, this was too much for us so we decided to not only cancel our stay at Hôtel Mercure Nice Marché aux Fleurs, but also in Nice. From previous stays, hotel is well located, albeit quite dirty, and the rooms reek of cigarette smoke. Pretty much standard in France where standards are, well, lower than in the rest of Europe. Overall, it was what you would expect of a mid range property in France. Nothing special. Nothing horrible. End of the day, it is becoming tiring to throw away money at people in France to be treated with absolute contempt and to be abused."

"I would not recommend - I checked infor a few nights in September 2026 - but left in 15 minutes. It was a standard room: a small space with a desk and chair plus a bathroom, and then a metal stairs to a mezzanine bed. Too difficult for me to climb up. The worst was the musty smell and high humidity - I sat in a chair to research a new hotel, and in a few moments my jeans felt wet from the humidity on the chair! I checked out of the hotel immediately. I think the good reviews I read are maybe for upgraded and expensive rooms, or maybe the staff writes them in their free time From this big hotel brand, what a disappointment"

"Not at all up to the standard of a 4-star hotel... we had a "classic" room that turned out to be very cramped (12m2), not very pretty or modern, difficult to store our luggage and move around, what a disappointment! We were offered another mezzanine room that was just as gloomy. Added to that is air conditioning right at the level of the headboard, so it was impossible to turn it on for the night, and a small balcony overlooking a very ugly interior courtyard. Finally, breakfast in the basement, not very glamorous. I do not recommend this hotel at all, except for the location which is unique and the staff who are still very pleasant."