Les Suites Massena

"WE WERE STOLEN €2.700 in cash on the 2nd day of our stay from inside the room, even though there were cameras recording the event the staff and the owner's wife were not willing to help. When we reported the robbery to the Nice police station and told them they were quick to reassure us that they will contact their insurance company and we will get our money back. Today, 40+ days later, they refuse to respond on our email messages and on the booking.com agents’ phone calls.This is unacceptable!They are responsible for the safety of the visitors.If I were in their position I would be ashamed.Our lawyers are already investigating the case! (Our stay was from 3 to 6 August)"

"The location of this wonderful hotel was excellent in Place Massena and 2 minutes walk from the beach and the restaurant's in Old town. We took the tram from the airport to Jean Medicine tram station and 15 mins walk to the hotel. If you have heavy suitcases or have any health issues that prevents you climbing thee flights of stairs with your cases this hotel isn't for you. There's no lift, however this wasn't a problem for us . Check-in was easy and receptionist was fine and took us to our suite. Security keypads in each door which made us feel secure. Air-conditioned corridor to room's. Our suite room 7 was beautiful, well furnished with quality furnishings in a beautiful large room. There was a separate toilet and the bath, shower and his and her sinks were behind ta very large bed which was comfortable (soft mattress). The room was triple glazed so soundproofed very well from the busy square beneath. Beautiful views from the room of the square and hill's beyond. The room was serviced every day and spotlessly clean, no complaints. We couldn't get the safe to work so asked at reception who told us to speak to the receptionist the following day which we did and in turn he told us he would get the cleaner's to sort it. We still couldn't get the Safe to work. We didn't have breakfast at the hotel as there's plenty of Boulangeries nearby and cafés but it looked very nice. Absolutely stunning hotel, exceptionally clean, fantastic location in an old building (without a lift). We would definitely recommend and will return. Please be careful at the tram station as on our return trip to the airport we were both pickpocketed getting on the tram whilst getting our tram tickets out of our bags/pocket. We didn't notice until a lady pointed out that my backpack handbag was open and when I checked my for my purse it was stolen. Someone had seen a young woman open my bag as I got on the train and assumed it was my daughter. My husband had his wallet in the side pocket of his cargo shorts which was also stolen. A very distressing end to a wonderful holiday in this lovely place. So be vigilant and get tickets etc out before you get to the station, have bags tight to your chest."

"Such a stylish apartment. Clean, and smelling beautiful when you walk in. It's really stunning. The bath in the room is a special touch, but everything about the space is beautiful. It's in a great location, overlooking La Place Massena and just a short walk to the beach. Perfect for a break. We loved it. "