Amiral Nantes

"We booked a 5-night stay at Billie Hôtel Nantes, but our first night was unacceptable and unsafe. The room had a strong chemical odor that did not dissipate even after hours of ventilation. Once we closed the balcony due to the cold, both of us developed immediate physical symptoms—burning eyes and throat for me, and a severe allergic reaction for my husband, including difficulty breathing. The receptionist acknowledged the smell but refused to relocate us or provide basic accommodations such as an extra blanket. The only solution offered by the manager ( per receptionist words) was for us to sleep in the lobby, without blankets, despite us having paid for a room. As a result, my 63-year-old husband was forced to attempt to rest in the breakfast area, while I remained in the lobby. The receptionist said he would provide another room after 2 a.m.(?) and then disappeared to sleep somewhere himself. I stayed in the lobby, where I was expected to sleep on a sofa, and had to wake him at 2 a.m. to get help. Only then did he, half-asleep, give us keys to a different room. In the morning, there was no apology, no acknowledgment, and no effort to remedy the situation. We paid for a habitable room and instead were exposed to conditions that posed a clear health risk. This falls below the basic standards of hospitality and raises serious concerns regarding guest safety and duty of care."

"Rooms tiny. Loudest housekeeping I've ever heard in my life. They screamed from 8:00 a.m. to 4:00 p.m. everyday. Treated the $20 breakfast buffet like their personal snack bar. Rooms all run down and beat up. I could barely move around. It was so small. There was no water in the room and I had to beg for it. The housekeepers screamed outside the room all day. The staff couldn't have cared less. On their phones, leaning against the wall, taking up the common area. I even had to ask the housekeepers to please. Please be quiet at some point during the day and they ignored me and kept screaming and took up the whole hall with all of their junk."

"Great Location Beautiful Decor Large Well Appointed Room Bathroom Fantastic With Rain Fall Shower and Wet Room All Staff Encountered were Lovely Especially Young Man on Reception at The Weekend Thankyou will Definitely Stay Again if Ever in The Area Highly Recommend"