The Originals City Hotel Cap Maya Cap d Agde

"We booked last minute for one night on 19/08/2020 2 adults 1 child directly with the hotel. The room was €198, parking €18 and €12 per adult for breakfast, my daughter ate free. We paid at reception upon arrival a total of €240 plus taxe de séjour. We were greeted by a friendly man on reception. We were allocated a front facing room on the 2nd floor, just above reception which is on a busy road opposite a building site. The room was clean enough but extremely dated and very very small for 3 people. We found the only way to make it work was for one person to move around at a time. The beds were hard and uncomfortable but the tiny bathroom was well equipped with hairdryer and magnifying mirror. Although I did have to bend down to have a shower as the bar holding the shower head came to shoulder height at best (I am 6ft ). Air conditioning was fine, WiFi didn’t work. No balcony no blinds, it was either dark room or open curtains for everyone to see in. The most significant down side of this hotel is the noise, zero soundproofing you can hear reception the cars driving past, the neighbours, well everything really. A formula one hotel is much better in terms of sound proofing. Although no a buffet given the current conditions breakfast was fine but over priced, we paid €8 in a different hotel in Cap dAgde for a better breakfast the week before. We checked out at 10:30am, we requested to leave our car in the car park for an extra hour, considering we paid €18 for the space this was not an unreasonable request but the manager made a really big deal of letting us do this. So to sum up, the Opal hotel is fine for a short stay but is worth no more than €60 per night maybe €100 high season and that is only because of the location. It needs a major overhaul to justify the star rating and the exorbitant prices."

"Okay. So me and my work partner were looking for a hotel to spend the night when passing trough Cap D’agde. They offered a room at the back of the hotel at a cheaper price of 58 euros for the night. The first look of the room looked old, but okay, then things started to go wrong. WiFi: the WiFi didn’t work. After calling the reception twice, telling them we need internet for our job, they told us they’d look for a solution and call us back. They never did. Curtains: at about an hour after we closed the curtains, the beam carrying the curtains just fell down. Luckily nobody stood under it. The bed: the bed is old. It makes a lot of noise when you move and there’s a bump in the middle. The toilet: when you flush the toilet, the refilling makes more noise than a passing train. When we told the receptionist the morning after about our concerns, everything was our fault. We didn’t mind that the room was a very standard room, but the price was just too high for an outdated room like that. “What do you expect, you are in Cap D’Agde”. “We just had to look for another hotel”, they said. This is NOT the way you treat paying customers. We didn’t even got an apology. They just didn’t believe us. Costumer service: 0/10 WiFi: 0/10 The room: 3/10"

"This hotel was one of the worst choices so far. The staff is friendly at first, untill you pay. We got a budget room because no others were available. The wifi didn’t work. When I called the front desk, they told me they would call me back with a solution, but they never did. The curtains just fell off the ceiling without even touching them. When confronting the front desk in the morning about the water not being hot, a lot of noise, the wifi not working and the curtains falling of, they simply said it was our own fault and that they could do nothing. In the end, the water got hot but we were already packed to go. They started getting angry and said we were just looking for problems. They said: YOU SHOULD HAVE PACKED UP YESTERDAY AND SEARCH ANOTHER HOTEL. This is simply not customer service. This hotel is horrible. When I told them I would write a bad review, they said go ahead. So here it is. I can’t believe they say this is a three star hotel, because it’s a big lie!! "