"We spent a long weekend from Friday to Monday at this hotel and had booked a suite with a harbor view.
The check-in was quick, though quite businesslike. The most important information, for example regarding breakfast times, was handed to us on a separate information sheet.
Our spacious suite was located on the second floor and offered a fantastic view of the Old Port of Marseille. This view alone was a real highlight.
The spacious balcony featured a seating area as well as a table with three chairs. Unfortunately, the balcony door could not be closed properly from the outside, as there was neither a handle nor a corresponding latch.
The bathroom was equipped with a separate shower and a bathtub, with an additional shower option located above the tub. However, I found the tub a bit too short for a long soak. A positive point to highlight is the vanity mirror with a pleasantly strong magnification. The toilet was housed in a separate room along with an additional sink.
In the living area, there was a large, round dining table with four chairs. A Nespresso machine was also provided, though without original capsules. We looked for coffee spoons in vain, so we had to organize them ourselves.
Two bottles of water were provided as a welcome. However, these were not replaced the following day. It was not until Sunday, our last full day of the stay, that we received fresh water again.
As long-standing and loyal members of the Radisson loyalty program with the highest status, we were also somewhat disappointed. This hotel was one of the few properties where, despite our status, we found neither a personal welcome note nor a welcome gift in the room.
The website also advertises an evening turndown service. Unfortunately, we did not get to enjoy it on any of the three evenings. Yet we left our room at different times every evening. We also could not find the announced pillow spray anywhere. At least the bed was extremely comfortable and pleasantly wide.
Small details that should actually be a matter of course in a hotel of this category were also neglected. For example, the vanity set was not replenished during our stay.
Given the hotel category and the excellent location, I found the breakfast to be merely average.
On the first morning, the croissants were already sold out. However, these were freshly baked and even brought to our table afterwards – a really nice service. On this occasion, we also ordered a freshly prepared fried egg. On the following days, we were unfortunately unable to do so again. In general, it remained unclear whether freshly prepared egg dishes were regularly offered, as corresponding information was completely missing.
The organization in the breakfast restaurant was also not very convincing. Although it was only about half full, there were numerous uncleared tables around. If you finally found a free table, it was often only superficially cleaned.
Conclusion: The spacious suite, the comfortable bed, and above all the fantastic view of the Old Port were undoubtedly the highlights of our stay. Unfortunately, the service could not keep up with this positive impression. Especially at a hotel of this category and price range, I expect more attention, consistent implementation of the advertised services, and a better-organized breakfast service."
