Novotel Marseille Centre Prado

"I have went on August 2024. It was one hotel very good near the Marseille city! It has the metro near you only 2 ministers on foot. The breakfast was good with a lot of choices like fruits etc. Maybe this hotel has a lot of noice with people near you! But okay! Very clear! I would visit it again. Thanks for everything"

"Awful! Late arrival to the hotel, reception was unmanned, after ringing the bell I was informed I had to wait for the receptionist. (20) minute wait after 14+ hrs of travel. I eventually got up to my room and grabbed the complimentary bottle of water out of the refrigerator, only to notice the cap had been punctured and had a hole in it. I called and got it changed out. The next morning, I was making coffee in the room. When pouring the boiling water into the mug I was holding, the lid which was broken fell off, pouring boiling water all over my hand. I was in extreme pain, but could get no help from anyone at the hotel. Front desk said they could not leave the desk unmanned to offer me help (strange considering the night before, that was no issue). I asked if she could send someone with ice or something for the burn, and was informed there was no-one to assist and nothing to help me. It took 40 minutes for her to call me back after I insisted she please look for someone to help, and inform me there wasn't anyone. I went down to the restaurant for breakfast and asked again for assistance. It took (3) attempts with the two staff manning the restaurant to explain to them (eventually relying on a translation app) and to convince them to find me some ice. I was told - go find a bag and we'll help you. I got treated like I was mad because I was in tears from pain and frustration. I had to wait till I reached my destination to get medical assistance. I was lucky not to sustain 2nd degree burns. Just awful, awful treatment and service from start to finish."

"This hotel was on the route from our accommodation to the rugby stadium. Although it was very busy outside with rugby fans and we were not staying with them they were more than happy for us to use their bar, toilets and order pizza. We thought this was exceptional and also they were not charging inflated prices. Many thanks to all the staff."