Mercure Marseille Centre Vieux Port

"Reception looks good but rooms dirty scruffy carpets filthy. We asked to change rooms but next room the same. Housekeeping awful bins not emptied bits still on carpets just threw clean towels in bathroom. I naively thought it would be good as it's the Mercure branch. Do not book!! I never complain but I was not happy with the standard of the rooms. Hotel needs a refurb. However I must say it is in a great location 5 mins down to the port."

"This is the worst experience I have ever had at any hotel. This is the first time I've stayed at this hotel with my family, the service at reception is the worst service I've ever received. We checked out today on the 24th of August 2025, and left our luggage there to return in the evening to collect it. The two girls working in the evening were very rude and very unhelpful. We asked them to help us book a taxi, they were very rude when they told us that we can book it ourselves. My daughter called the taxi company, the taxi company doesn't speak English. We asked both receptionists several times if they could just talk to the taxi company on our behalf since we cannot understand much French. They were very rude and kept saying no, then were quite racist when they asked if I could speak English or not, and if I couldn't, then my daughter who speaks English should talk to the taxi company. We both explained to them that it isn't an issue with our English, it's the fact that the taxi company only speaks French! We had called the taxi company in front of them, so they could clearly hear and understand this very well. When I asked for their names, they both said that they 'have no names'. I asked for their manager's name and if I could speak to their manager, but they said their manager is unavailable and just gave me an envelope. Afterwards, they even had the audacity to laugh and were talking poorly about us behind our backs. We have traveled to many different countries and many different places within France, and we have never been met with a service like this. Their behaviour was utterly unacceptable. This happened in the hotel lobby on the 24/08/2025 around 8.30pm. Furthermore, the room floor was dirty, and the bathroom door was unable to shut, it scraped and was stuck on the floor. We also requested multiple times that they change the bedsheets and covers several times, and they never did it until our last day there. This hotel could barely be considered a 3-star hotel, let alone a 4-star hotel. We were in room 406. I don't recommend that anyone stays at this hotel. We will definitely not return. "

"Enormous room with great air conditioning. There was a fridge and kettle in the room, which was a nice touch. Only a short walk to the Old Port with restaurants and things to see. Right next to a very historic spot with a museum and also near a mall if you need to buy any essentials. Good location because it’s quiet but everything is walkable (Le Panier, Vieux Port etc)."