Radisson Blu Lyon

"This Radisson hotel is good as long as everything goes smoothly. The view is fantastic, and the rooms are clean and adequate. The rather expensive breakfast is also fine. However, we probably would not have booked it if we had not been travelling with a person with limited mobility. In the shopping centre next door, there is a Starbucks as well as several other cafés where you can have a good breakfast for considerably less money. Unfortunately, our experience took a very disappointing turn when we accidentally left some important belongings behind when checking out. This was, of course, entirely our fault. However, the hotel's accessibility by both phone and email was absolutely unacceptable. Whenever we called the hotel, we were simply transferred to the Radisson central service line. None of our emails were answered. What we had left behind were medications, which were extremely important to us. This made it even more frustrating that we were unable to reach anyone at the hotel directly for hours. Eventually, we were connected to someone who told us that he did not have access to the housekeeping area, but promised to get back to us the following day. Naturally, that never happened. We then found ourselves back in the phone queue, being transferred to the central service line again. There, we first had to deal with an AI voice and then with a friendly but completely uninformed employee who was unable to help us. In total, we made approximately 30 phone calls. In the end, we were told that our lost belongings apparently could not be found. This seems highly unlikely, as they were contained in a large and very noticeable box. We are therefore left wondering whether the box may simply have been discarded by housekeeping. To be clear, leaving something as important as medication in the room was our mistake, and we take full responsibility for that. What was extremely disappointing, however, was the hotel's response: the lack of accessibility, the complete lack of follow-up, the apparent lack of engagement and the overall impression of indifference. For a hotel in this price range, we would have expected considerably more support, communication and goodwill. The initial impression of the hotel was positive, but the way this situation was handled left a very bitter aftertaste."

"I ususally stay at Bonvoy hotels. The only positive for this hotel was its proximity to the train station. We arrived at 11am, greeted by someone who didn't speak any English, and not friendly whatsoever.. When helped we were told no rooms would be ready until 3PM. The air conditioning was barely functioning during the middle of a heat wave and had to rely on a ineffective fan. The carpeting in the halls and rooms were extremely worn. It was very hard to sleep with the room so warm. The room was TINY. With two larger bags we didn't have any room to really walk around. I won't be back."

"Amazing. We loved our room and the spectacular views over Lyon from the 33rd floor. The hotel bar offers amazing views and we enjoyed a bottle of wine and watched the sunset. Staff very attentive and helpful. We skipped breakfast as left early. Pro tip : Don’t eat in Westfield, hotel restaurant much better. Overnight parking at Bonnel Servient costs under €10 and is a short walk!!"