Lyon Marriott Hotel Cite Internationale

"Unprofessional middle management and lack of customer orientation The hotel suffers from a clear issue with its middle management. Staff in positions of responsibility display a noticeably unprofessional attitude. Rather than perceiving guests as customers, they often treat them as a nuisance. There is a complete lack of empathy and customer-oriented mindset. Leadership seems to be missing across all levels of the organization, and unfortunately, hotel management does not appear to be addressing these issues. As an example, staff responsible for guest relations and breakfast service—positions that should set the standard—seem more focused on proving themselves right in front of the guest rather than resolving issues or providing a pleasant experience. It’s a pity, as the location of the hotel is good, but the overall experience is significantly affected by these shortcomings."

"This was a return visit for us at the Marriott Cite Internationale — and this is where you will want to be when in Lyon. We were fortunate to once again enjoy the Empire Suite, a sprawling 1506’ with 2 bathrooms (both with standing showers, one with a tub). The floor to ceiling windows give you a breathtaking view of the majestic Park de la Tete d'Or and river. It’s a lovely place to stroll or just sit back and congratulate yourself for selecting such a wonderful hotel in such a peaceful setting. From the bedroom, there is a door to a very, very large living area: sofa couch, 3 chairs and a dining table for 6. You also have a big, private balcony with table and 4 chairs — and no, you do not share this space, it is all yours with the Empire Suite. On the Zero floor you will find the fitness room (several machines, mats, free weights, towels, even a restroom and shower) as well as the Zucca Restaurant where breakfast is offered and it is quite delicious and varied for every taste. You can walk to town in 20 minutes on a surface that has room for both bikes and pedestrians, or better yet, through the park. We are so very grateful to Guest Relations/Duty Manager Ombeline for staying in touch with us even 7 months before our stay, making certain our return visit was going to be every bit as fabulous as our last — and it was, thanks to her caring hospitality. GM Pauline, you have an excellent staff, a very good show to you. See you next time!"

"Where to start with this place. This is probably the worst marriott service i have ever experience. I have stayed at marriotts over a thousand nights. Hands down this is the worst service. They need a complete overhaul of the staff from top to bottom. Check in staff, she was a trainee so i understand that she can be slow, but attitude and making faces to colleagues. She was just terrible and very unpleasant. One afternoon i just needed some water. I open the door and the housekeeping is right in front, i ask for water only and she says i must call the front desk. So i called and I made it very clear and double checked that i just need water and no room cleaning. Of, course the housekeeper shows up to clean my room an hour later, i tell her no cleaning and just needed water. She goes and comes back another 15 min later. Another night, had a bottle of wine, the room didnt have a wine opener. I walk down so there is no miscommunication. Front desk tells me they dont have one and that i should walk down to the restaurant and ask. I walk down and they say that they cant loan me one, wine openers must be expensive in lyon, he tells me that i need to bring down the wine so he can open it for me...wow. Zero upgrades and no recognition. By the way, i dont think i have been to a marriott without a lounge...upon trying very hard to find something positive, their room service burger was good."