Hotel Carlton Lyon MGallery

"Very disappointing experience with the team at Carlton. I checked out on a Friday and unfortunately left several items of clothing in the wardrobe of my room. I contacted the hotel only a few hours later to report this and clearly explained where the clothes had been left. When I called, I was told they could not help me because they were unable to reach the person in charge of the floor crew. I was then left waiting until the next Monday before being informed that nothing had been found. I subsequently contacted Accor customer service. After several weeks of additional wait, no clear explanation was provided as to what happened to my belongings. What is particularly frustrating is the way the situation was handled. I reported the issue almost immediately, yet I was left chasing the hotel and Accor for answers, with the final response essentially being that nobody knew what happened to my belongings after my checkout. I expected a much higher level of professionalism and accountability from a hotel of this standing and from the Accor group."

"When your eldest is abroad, it’s only polite to pop over and visit them at least once. So we did that with a trip to Lyon in February. The four of us (another daughter joined) stayed here in February and had a really great time. The hotel is a bit quirky and different, but definitely in a good way. It’s really centrally located, which makes getting around the city very easy. And the staff were very helpful too – the hotel bar is definitely worth a visit and the cocktail menu is worth. There was no ironing board in the room here; but given this was a family holiday rather than a business trip, it wasn't a big deal!"

"Carlton Hotel Lyon - MGallery Collection – 4 Rue Jussieu, Lyon. 011+33 4 78 42 56 51 In July, we stayed 2 very enjoyable nights in the Carlton Hotel Lyon while visiting Lyon. The hotel is clean and modern. The room including the bath was also clean and very nice - and it was quiet. We were welcomed by a friendly staff who had our keys ready upon our arrival. A wonderful surprise was how good the breakfast buffet – included with the room – was. The bar was a very enjoyable social spot! The hotel is conveniently near interesting tourist spots in Lyon, as well as some really fine restaurants. The staff were very helpful, even suggesting a wonderful spot to watch the Bastille Day fireworks. Thank you Carlton Hotel Lyon for a wonderful stay!"