Greet Hotel Lyon Confluence

"This hotel is trying so hard to be trendy it forgets it's a hotel and so misses basic things. The check-in desk is just a table in the lobby with a laptop and one member of staff. The trendy comes from the decor, like the credit card machine disguised in an old phone. But with a single check in point, when there's ten people to check in it takes an age and the space means there's zero privacy when you're handing your personal details over. The rooms again go for trendy rather than comfort with no way to turn the strip light above the bed and bathroom off unless you remove your card, turning the air con off. Not ideal in 32 degrees. The breakfast was nice and beds comfortable. But I think a return to basics of good hotel service is needed."

"The hotel is located right by the train station. That’s great, if your taking the train, not so great if you aren’t. Lots of shady looking characters around! The hotel itself is kind of beat up, with a small wonky elevator, but the room was fine. Typical hard European bed, but otherwise it was fine. Although the close by train station is a bother, you have to walk through it to get to the part of Lyon you come to see, although the walk gives you chance to see parts of the city you otherwise wouldn’t experience. Right next door is the historic and excellent restaurant, Brasserie Georges, which is a place you don’t want to miss. Make a reservation, otherwise you’re waiting in line with the rest of the tourists that didn’t plan ahead. The restaurant located at the base of the hotel, Mademoiselle Simone, is excellent, with live jazz to accompany your meal."

"This hotel is accor group but treated the diamond member like unworthy customer. First they didn't gave any welcome amenities upon arrival. When asked about weekend free breakfast for diamond members receptions said ok. In the morning when we want to take breakfast then the drama started. From the breakfast area they said our room not get any breakfast then need to back to reception. Finally they gave us breakfast. Breakfast was very very plain. Dont expect too much. They wrote local food. There is not hot meal breakfast. Only boiled egg bread ham. Then when check out I asked welcome amenities as member privileged and reception seems confused about it. I guess they don't know privileged for accor member. Then she asked the FOM which name is Baptiste Le Corre and he told me that this hotel not giving welcome amenities to accor member. They choose randomly for give it. What a strange system for accor member. Then he said for accor diamond there shouldn't get weekend free breakfast. I don't know either he cheated me or what. He said only mercure pullman etc give it. We'll I feel treated like not diamond member. Will not stay again here. Better choose ibis next to this hotel."