Grand Hotel des Terreaux

"This is an absolutely gorgeous hotel and we will definitely return! the location is superb. within 5 mins you have a vast array of outstanding restaurants on a street. Infact, they re surrounded by bars and restaurants. 15 min walk away over the bridge is the old town. Lovely. Bus stop is 1 min away and takes you anywhere (we went to train station). The spa is small but lovely and refreshing. Bedrooms large and great air con. I would only suggest the Bar could do with a little more atmosphere and play music. The staff are OUTSTANDING and a big shout out to Matilde. She was so friendly and very talented that she could speak so many languages. We could not fault this place and will 100% return (the little bar next to the hotel is wonderful!) oh, and the record shop opposite. I think you can tell we love the place. Thank you"

"We had travelled all the way from Canada & even our flight had a two hour delay so we were utterly exhausted when we arrived at 12 noon. The lovely Grace at reception raced around and found us a room that was immediately available. What a joy that was! Room 112 is a spacious room with an eclectic old world charm. Dark wood furniture, interesting art work, a desk, refrigerator & occasional table plus two bedside tables & two comfortable easy chairs. The bathroom has been recently renovated & was very comfortable. Very fluffy towels too. The room was impeccably clean and the linens were fresh and crisp. This is a very quiet room. We asked for a kettle and the very friendly staff brought us up the kettle, a range of teas and instant coffee and the kettle. We did have a delicious breakfast one morning. I also compliment this hotel in having a grab rail in the bath/ shower plus they gave us a safety shower mat. Too many accidents happen in showers to people of all ages. We loved our stay here between the two rivers. Many great restaurants nearby and there are two small supermarkets directly opposite."

"I was disappointed with this hotel, it certainly didn't have the ambiance of 4 stars. My husband and I stayed here for three nights at the end of February in a booking made by a cultural association that we were travelling with. Our room had a very old fashioned feel and the bed was comfortable but we had just one small pillow each. The shower room had a shower with a black plastic shower curtain, there was no shower cap supplied and the lighting was very poor for applying make-up. No magnifying mirror. The wardrobe was very difficult to share as the hanging space comprised a hanging rail that went from front to back rather than from side to side, so very difficult to access anything. I kept most of my clothes in my suitcase. The hotel offered a free drink at the bar if you chose not to have your room made up! The breakfasts were good and the staff efficient. The bar was also a pleasant place to sit. There are steps everywhere in the hotel, the ones immediately in front of the lift were particularly difficult to negotiate. The hotel is situated in a neighbourhood that offers fairly quick access to the interesting parts of Lyon but the area itself is not good for quality restaurants, the ones in the immediate vicinity offer very traditional Lyonnaise cooking (ie meat, potatoes and gravy), very little fish and not the modern Lyonnaise cooking that I was hoping to enjoy."