Campanile Lyon Centre - Berges du Rhone

"Enjoyable experience! Wasn’t perfect but was clean and comfortable"

"I am writing this to warn any international traveler, especially families, to think twice before booking this hotel. I booked a stay for my mother and me, but my airline unexpectedly discontinued the entire flight route from my city to Lyon. It is now physically impossible for us to reach the hotel. There are no other direct flights available. To reach Lyon now, we would be forced to take multiple connecting flights, turning a simple trip into an exhausting and expensive ordeal that is simply not feasible for my elderly mother. I provided official airline proof of this "Force Majeure" situation immediately. While I understand "non-refundable" policies are for people who change their minds, I expected a reputable hotel to show basic human decency when a guest is stranded by a discontinued international route. I didn't even demand all my money back, I asked for a date change or a smaller fee. They refused everything. They chose to keep 100% of a young woman and her old mother’s money for a room they know we cannot physically reach, rather than offering even a small gesture of goodwill. It is clear this management cares more about a few euros than their reputation or their guests. If you want a hotel that will support you if your travel plans go wrong, DO NOT BOOK HERE. They are happy to take your money and offer zero flexibility or empathy during a crisis. Response to management: Don't bother replying with your "terms and conditions" script. You had the chance to be human and chose to be a robot. You’ve lost a customer for life."

"The hotel staff here are simply unwelcoming, they don’t care about guests comfort nor their satisfaction. Very rude in dealing with customers."