"We chose this hotel because it was the final stop of our road trip through the South of France. Unfortunately, it turned out to be the worst hotel we stayed in.
Upon arrival, we were not greeted and were completely ignored, even while sitting directly in front of the two receptionists. One appeared to be a trainee who spent more time on her phone than helping guests, while the other was extremely unfriendly. We received unclear information about the parking facilities and no explanation whatsoever about the spa or wellness area.
Calling it a spa is generous: it consisted of one sauna and a cold swimming pool, while the lounge chairs were rusty and poorly maintained. Our room also showed several signs of neglect, including damaged skirting boards, a broken mirror, and other defects. We had specifically booked a room with a kitchen, yet there was no proper table and chairs available to comfortably eat a meal.
Before arrival, we had requested two separate duvets. These were not provided, so we asked at reception. Instead of resolving the issue professionally, we were handed a duvet in a plastic bag and an extra blanket. This perfectly reflected the level of service throughout our stay.
After all these disappointments, we decided to leave the hotel after only two hours and informed reception that we wished to discuss a refund (parking + touristtaxes for following days). The receptionist seemed unable to understand why we wanted to leave, despite us clearly explaining our concerns several times.
The situation became even worse when we returned to our room to collect our belongings. The elevator suddenly stopped working, and we became trapped inside for more than 30 minutes. We repeatedly used the emergency alarm button, which produced a loud alarm intended to alert staff. Eventually, a technician arrived, and we were able to get out with assistance from another guest.
When we informed reception about the incident, the same receptionist claimed that we had never been trapped and that she had never heard an alarm. This was astonishing, considering a technician had been called to the hotel to resolve the problem. When we later asked how to access the parking garage via the stairs, she did not even know where the staircase was and suggested we use the elevator again. Unsurprisingly, we refused. The night receptionist eventually arrived and claimed to know the way, only to admit moments later that they had forgotten as well.
This was one of the most unprofessional and unpleasant hotel experiences we have ever had. The lack of service, poor maintenance, safety concerns, and dismissive attitude of the staff make it impossible for us to recommend this hotel. It is absolutely not worthy of its four-star rating."
