"I had the most beautiful, memorable stay! So thankful for making me feel more than at home. Hotel Martinez has the best team of people that I ever met in any hotel and I travel quite a lot all around the world to the best hotels. I have not experience this level of service and kindness and human connection from the people working at the hotel even at Aman hotels. I can't thank enough for the kindness and top class service that the whole team of Hotel Martinez extended to me. You truly feel seen and understood at this hotel. There is truly no place like this in the world. Especially Lisa has been the absolute best in taking care of us. Every day she made sure that we enjoy ourselves and have the best time and what especially touched my heart was the fact that she is just an amazing person that truly, genuinely cares. I feel so incredibly grateful to be look after by her. I was excited to come back but I couldn't imagine that all of these experiences will be awaiting for me here, my stay exceeded all my expectations. I felt so welcomed and Lisa did the impossible to surprise me and at some point I was speechless and just felt so grateful and so thankful that I got to meet her. I felt so happy every moment of my stay and I have the team of Hotel Martinez to thank for, and Lisa! The extent she went into just to really make sure she gets the best for us was just, wow. She has a gift of making people feel magic. The breakfast team at Hotel Martinez is unmatched!! Elena, the sweetest person, Chloe and everyone at breakfast. It was my favorite time of the day to hang out at breakfast. There is nothing that these wonderful people wouldn't do to make you happy, and that is so rare to see. They go above and beyond. Also thank you to Yazmin from the Guest Relations team, who made sure we have a magical time during fireworks and it was truly such a nice conversation, that made me realize before I came again this time, why I want to come and it reminded me, why Martinez is so special to me. After arrival, everything was like a dream. And again, Lisa made the impossible possible for us since the moment we arrived and I will not forget that. Hotel Martinez is so very lucky to have her. I would like to also specially thank Lucile, from the concierge team for saving and tracking my luggage that has been missing the whole time. She is possibly the best person that I ever saw in a concierge department at the best hotels around the world. She showed so much dedication to helping me find a solution. Only thanks to her contacts my luggage was located after 5 days of not knowing its location. Thank you! Actually, the whole team of people that I just mentioned showed so much compassion, so much care, and were actively looking to help find my luggage. It made my heart so happy to see that I am not alone in this kind of situation. And I appreciated that more than anything. Despite not having my luggage during the whole trip, thanks to all these people, I really had the best trip and just felt so genuinely happy. I had the best stay. The personal touch and level of care I experienced is unmatched and I know that is so incredibly hard to come by this. Also Léa from the concierge team was absolutely wonderful - got us the best tables and reservations without us even having to ask for it, we were very touched by that too. And also Vincent at the beach was amazing, so kind, he took such a great care of us each day and also the girls that are handling the sun beds were so kind and nice and made us feel so welcomed at the beach. There is truly no place like Hotel Martinez. I cant wait to be back very soon and to see everyone again. I would truly come solely to just spend more time with the people at Hotel Martinez, moments with them were that special to me. Thank you so much, for everything. This has become my favorite hotel."
