Azur Cannes Le Romanesque

"I was physically assaulted by the hotel manager, I fell to the floor, cut my finger and he broke my phone chain. I have been staying at this hotel since May 10th. After the check in I never saw anyone at reception ever since. Last night the code to the door didn’t work and I had to sleep outside, none of the phone numbers on the website worked and the email I sent bounced. I found out they had a partner hotel Jardin Croisette called them they said they would look into it and didn’t call me for hours, the next day I went back found a cleaning lady who got in touch with manager. I wanted a refund for last night and today since I could not stay there not knowing if the lock would not work again. The manager came at 2pm today refused to give me refund and I was physically assaulted by him, he took my phone, pushed me and I cut my finger in my phone chain. I am going to the police and suing your hotel. He called himself the manager and should be immediately fired. Please help me."

"We intended to travel to Cannes at the end of September. But literally as we reached bag drop at Dublin Airport we received a notification that our flight was cancelled due to the inductrial strikes in France. There was nothing we could do except cancel our reservation at Hotel le Romanesque. I understand that most hotels have a cancellation policy whereby the fee is taken if the reservation is cancelled within 24 hours of arrival. However, on this occasion it was completely outside of our control. We simply asked for some empathy and understanding from the hotel. We also would have been grateful for a voucher to visit the hotel on another occasion if a refund was not possible. Instead, the hotel totally ignored all emails from us. A small bit of courtesy and decency is not too much to ask for. I normally try not to be too criticial when posting reviews on TA. But my experience of this hotel is not encouraging for others who may be thinking of booking."

"We stayed in this hotel as replacement to the Lux apartment we booked from the same owners, as they suggested the hotel instead due to proximity to the parking (we arrived to Cannes by car and parking garage was a must for us). We accepted the proposal for the same price as apartment. Location was perfect - walking distance to all Cannes attractions. Room was clean, but located on the 3rd floor - no elevator of course. The staff was very friendly, speaking good English, gave us all recommendations about restaurants, boat schedules etc. The room was very quiet with perfect sound proofing from the street sounds. The air conditioner was quiet as well and well adjusted. The only surprise - the bathtub was in the same room as the bed without any curtain! That was inconvenient as the it was hard to keep water from the shower hitting the floor. For some people it could be also major inconvenience because there was no privacy when taking a bath :) Fortunately the toilet was in the separate cabin :) Our suggestion to the owners - set the simple curtain onto the bathtub, please. The simple continental breakfast was suggested for separate price, but we opted to one of the many brasseries in the area. There was perfect restaurant New York - New York suggested by the staff - 5 min walk from the hotel - just across the Palace of Festivals. Perfect place to have dinner - very popular, always full - with good chef."