Hotel Mademoiselle

"Lovely hotel on a pedestrian street. Breakfast was simple, but all you needed to start your day. The parking instructions were excellent and parking was a breeze. Each room is decorated with a different vibe. Pool area is tiny, but was peaceful every time we stopped by. A sand beach is only a couple blocks away and you can easily walk to Antibes old town . The woman that runs the hotel is gem! I always enjoyed chatting with her."

"We made this booking at 5pm for the same night . After the booking they sent us a message in which they declare there were one cat and one dog in the facility. My husband has a severe allergy to cats so as soon as we discovered we call them to cancel Less than two hours after the booking . The owner was extremely rude since e the beginning and state that the booking was not refundable !! Also if we explained the medical reasons and claimed that it was passed less than two hours from the booking so it was clear that the room was not requested they didn’t give us any refund saying that it was written in the page . Even the booking staff could not find that phrase at a glance , it was written at the very bottom where none looks We decided to go anyway since we paid and when we arrived the owner pretend nothing was going on , and moreover very rudely insult us after we were upset for his behavior . It was the worst experience ever . Also when we arrive in the room it was poor dirty and ruined as pics can show With a hole in the ceiling and no shower as stated . But the best was … to find earplugs in the room and then we understood why ! An unbearable noise came from the street , even drums , impossible to sleep . We left soon and had to book another place . Remark : even booking did nothing to help with this refund . We are genius level 3 and we are so disappointed that won’t use booking.com again , in this case refund was due and a right of a customer ."

"One of the worst hotel stays I've ever had. Dripping A/C that they did not disclose ahead of time and refused to take any responsibility / accountability for.Then the curtain + rod fell and they accused us of pulling it down - yelling at my partner in front of other guests. They refunded us for a single night (out of three) despite having to move us around to different rooms in the hotel because our floor was flooding and the curtain was not easily fixed. When we arrived, there was no toilet paper or soap in the bathroom - and when we contacted them to ask for these items as well as see about the A/C - we did not hear back from anyone for several hours. When they did come to help us, it was a mere shrug that nothing could be done and he suggested a trash can and ear plugs. The night they had us move rooms (our second night), we came back to the hotel to find our room unlocked with an envelope at reception containing keys to a different room. Upon check out, we expressed dismay that they did not contact us to let us know we had to move rooms, and that they also then asked us to move back to our original room the following day. Instead of apologizing or taking any responsibility, they started yelling and said we didn't answer our phones (they never called, emailed or texted) and again blamed us for the situation as "none of this has ever happened." The yelling took place in front of other guests, and I've recorded the incident as well. They should be ashamed of how they conducted themselves. So much for a 'relaxing 4 star stay.'"