Naama Bay Hotel and Resort

"We had a wonderful stay at Naama Bay Hotel & Resort (April 2026) and would happily recommend it to anyone visiting Sharm El Sheikh. The hotel is in a great location, but what really made our holiday special was the exceptional service from the staff. From the moment we arrived, Ahmed Mohamed on Reception made us feel welcome. He was always professional, friendly and courteous. Every time he remembered our names, and genuinely made us feel valued as guests. He is a real credit to the hotel and an excellent example of first-class customer service. Our room was looked after by Ahmed, the Room Porter, who did an amazing job throughout our stay. The room was spotless every day, and he often created beautiful towel displays decorated with fresh flowers. His attention to detail and hard work was so visible, and it was always an exciting experience returning to such a clean and beautifully made up room. In the main restaurant, Bassam Khalid and Feikry provided exceptional service. Although the restaurant is buffet style, they made every meal feel much more personal. They always greeted us, came over to help to seat us, remembered our preferences, helped with drinks and plates, and took the time to ask about our day. We genuinely looked forward to seeing them at breakfast, lunch and dinner! At the lounge bar, Mustfa was fantastic. He was always friendly and welcoming, and became famous with us for his special mocktails, which we called 'Mustfa Mocktails'. He added a personal touch that made every drink even more enjoyable. A special thank you also to Emil Botros for his kindness and professionalism during our stay. Finally, Mahmoud Ahmed from Diving Vision / Tasneem Aqua Sports (the hotel tour desk) was one of the people who really helped make our holiday special. He took the time to sit down with us, listen to what we wanted from our excursions, and understand what we felt comfortable with. Rather than simply trying to sell trips, he genuinely cared about helping us choose the experiences that were right for us. His advice was always honest, and he often suggested ways we could save money, including using local transport where appropriate. Every excursion he recommended was excellent and added so much to our holiday. What impressed us most was the aftercare whenever we returned from a trip, he would come looking for us to ask how it went and make sure everything had met our expectations. His professionalism, honesty and genuine care for guests are a real credit to the hotel. The service throughout the hotel was truly outstanding. Every member of staff treated us as special and made us feel genuinely welcome (they were happy to see us). Thank you to everyone who helped make our stay super amazing, something we will never ever forget! We would definitely stay here again!"

"Booked hotel as reviews sounded great. Location spot on, centre to everything. Easy check in, but no food available as we arrived at 10pm, we were hungry, they only do a midnight snack, which by then very tired but needed food, we waited, food wasn't great would rather of had a packet of crisps so only a few mouthfuls consumed. 5* definitely not, high 3* to low 4* our room was in main building and very dated nice and spacious though, cleaning not great just the basics( I'll attach photos). Food was nice, but repetitive i saw the same dish 3 times,we were only there 7 days. Lunch at 1pm its a mad rush, we walked around 3 times to get a table, luckily we had salad so nothing getting cold, no wine served in restaurant only at dinner,which tasted disgusting. We found the grill bar nicer and more relaxing as you can sit outside to eat. Sunbeds we're easy to get no rushing in the mornings to put towels on, plenty of them. Staff were very friendly the bar guy up at cliff pool was great, kept us very hydrated 😀 chefs bring food to the bar area at around 3.30pm, music is abit repetitive, lots going on like darts, yoga, water aerobics. We didn't do the beach as only a small area for guests and sunbeds are like sardines so close to each other. Would we go back to hotel... No. Would rather do B&B as so cheap to eat out, cocktails outside hotel arrange from £4, we had a pizza 1 night which was £7."

"This hotel doesnt even deserve 1 star absolutely disgusting dirty broken things throughout poor food hygiene staff washed cups in tap water i ended up in hospital and every single one of our family had bad tummy's from poor hygiene and poor food. The pool was closed from people being sick in then reopened after they threw chemicals in it then on another occasion it required hoovering but then reopened. We are only given 2 beds in each room so we didnt have enough beds i had to sign a piece of paper to say there was nothing wrong with the hotel before theu would give us enough beds. I could go on and on it was the worst holiday ive ever had. It was the first time id ever taken my 4 children on an all inclusive holiday and we barely ate due to us all being ill. The music in the entertainment area was appauling vulgur with foul language. As from the pictures tthere were staples sticking out the chairs in the entertainment area which cut my daughter and myself. I paid to raise my complaint further but they took easy jet's side and I lost"