Seven Seas Jolie Bay

"Hello everyone! There is no sea at this hotel. There is only a tadpole pond, and then the boats are standing. This is absolutely terrible. The sea is knee-deep everywhere! You won't have to swim. We were going to the sea, and arrived in a puddle. Not complete! I don't advise anyone, I will never go to this hotel again. Everything else loses meaning when you dream of swimming in the water and beauty, and end up in a frog farm."

"From September 29th to October 28th stay at Seven Seas Jolie Bay. Had emailed guest relations in advance and received a neat, polite, and timely response from David. Would like a room in a quiet part of the hotel. Reception: heavily insufficient. Upon arrival, David went with check-in and mentioned that we would be staying for 4 weeks and also asked for a quiet room. It turned out to be a big drama. Got room 1120. Turned out to be on the 1st floor right opposite the Amarina hotel and exactly opposite the stage / entertainment. Every day loud noise until at least 11:00 PM. It also turned out that this was on the exact same floor where new guests had to go down the hall to the elevator with their rolling suitcases over the super bad tile floors. Went to reception several times and asked for another room. The staff behind the counter was completely uninterested and devoid of any empathetic ability. We kept hearing that everything was full and we had to come back the next day. Katja from guest relations, as helpful as her colleague David, also went to reception and we had to wait until after the weekend due to the arrival of many Egyptian weekend guests. Finally on October 16 again to reception and treated like the many Russians who only achieved something with shouting and antisocial behavior. Suddenly got room 1113 with exactly the same problem. Was opposite our old room. This was refused and suddenly we could get another room. In building 3 while we were in 1. Apart from this. Had to sign a form stating that we were declining the offered room. Power outage: the power just went out a large number of times. Helped to get an elderly German couple stuck in the elevator out and helped the visibly injured man. Room: Had booked a luxury room. The room was best large with a good bed. The bathroom (shower) is a big dirty mess. A lot of mold on the tiles. WC that wouldn't flush and repaired the float in the cistern so that the toilet flushed normally. Beach: Had the hotel also booked because you can swim directly into the sea from the beach, as well as the fact that there was a relaxation zone / adult only zone. Swimming was indeed possible. Adultzone a big fiasco. The particularly Russian guests didn't give a damn about the dozens of people who wanted to sit quietly. Screaming children who behaved like pigs just like their parents. It is common for drinks to be served in plastic on the beach. Russians just lie with glasses on the beach. Various times glassware broke because they were so drunk they didn't know what they were doing. What sketched our great surprise. On day 2 we wanted to go to the beach at 8:00 am. All beds were already occupied. There was no more bed to get. Again with Eastern European guests who would put a towel, plastic bucket, book, or whatever on the bed at 7:00 am so that it was "reserved." Then we came for a quiet walk around eleven. The staff did nothing about it. Here even a conversation with the general manager was held. He promised to tackle it but nothing came of it. The consequence is therefore that you will participate in this behavior and reserve a bed at 6:00 am. Restaurant: Is it a barracks. Again here the Russians bringing overfilled plates, leaving more than half, and both parents and children are screaming like piglets. Food is more than sufficient and the staff is just like in the entire hotel, with the exception of the reception, extremely helpful. A la carte restaurants: Used 3 times. 2x Italian and 1x Asian. The food was good, service friendly and polite. Beach restaurant. Lunch taken here every afternoon. Also good food with friendly and helpful service. Terrace: Tonight, not just a bed, but complete tables were reserved here too. This was the only place where the staff simply took the drinks and bags from the tables, picked up sweaters from the chairs, and brought them to reception. The big plus points of this hotel are with the exception of the staff who work at the reception. Without shortchanging anyone, our special thanks go to; Mohamed Mamdouh lifeguard who helped my wife when she had an injury to her shin. Hamdy, the bartender of the beach bar. Mohamed, Hamdy's friend who brought you a drink to the beach. The staff of the beach restaurant and terrace: Mina, Sherif, Ahmed Fatih, Abdallah Allah, Mohamed Nasser, Mahmoud Najdi."

"We will never return to this hotel! Let's start with the main disappointment - the room inventory. The numbers are very old and dirty. Initially, we were housed in some utility room on the outskirts, where there was a smell of sewage. Then they offered another room number—like in the catacombs: just as old and dirty, only more spacious. The next day, after numerous complaints, I finally managed to get a reasonably decent room. But he turned out to be dirty too! 😬 My patience and understanding ended here. I had to call the cleaning service again and literally follow the employee around, showing them where to clean. Should such a service be in a hotel that claims a 5-star category? The beach as a whole we liked, but on one condition: if we can manage to get a sunbed at 6 am. The umbrellas are beautiful, big and voluminous, but the entrance to the sea is unpleasant. The room amenities were also disappointing. No robes, no slippers. Cosmetic supplies are replenished occasionally. The cosmetics do not meet the expectations of a five-star hotel at all. And a separate surprise - the lack of hair balm! Staff and service - another big minus. It seems that the employees are not trained at all in service standards. When they saw the Russian chocolate, they started begging for it with such persistence that it looked extremely unpleasant and unprofessional. The hotel grounds also leave much to be desired. The tiles are laid with gaps and unevenness everywhere. As a result, you need to constantly watch your step so as not to trip or injure your toes. It's a pity for both the toes and the beautiful pedicure! I would like to specifically mention the towel dispensing system. They are issued strictly by card and only in one place throughout the hotel grounds. This is extremely inconvenient: instead of relaxing, you have to adjust to such a service organization. We were going on vacation and were counting on comfort, cleanliness, and service commensurate with the advertised five stars. Instead, we got dirty rooms, the need to constantly demand basic cleaning, and many unpleasant little things that together ruined the impression of the vacation. For us, this hotel does not meet the 5-star level. Beautiful umbrellas on the beach do not compensate for the dirt, outdated rooms, and lack of proper service. We will not come here again and advise other tourists to carefully study recent reviews before booking."