Serenity Alma Heights (ex Serenity Fun City Resort)

"This hotel has honestly been one of the best hotels we have stayed in. There is so much for the children to keep them entertained throughout their stay. We didn't use the animation team but they were all so friendly and engaging around the hotel. The pools and pool areas were fantastic. They were so clean and well maintained. The waterpark and children's pool were great and very clean and safe. The lifeguards were fantastic and really friendly and helpful. Best of all there was never a fuss for a sunbed. Every member of staff has great from management to reception to housekeeping all aiming to make your stay as amazing as they can. They really can't do enough for you. You can't walk past a member of staff without friendly welcoming interaction The funfair rides were great entertainment for the little ones in the evening although the free hours could possibly clash with evening meals. They were very well run and kept the little ones safe. The food was great and varied and the Tau restaurant for TUI guests really was a great bonus to avoid the hustle and bustle in main restaurant. All of the wait staff again were brilliant and looking after our little one keeping him fed and entertained. A special mention to our housekeeping staff Muhammed Ali (we stayed in room 7122) who always kept the rooms clean with plenty of everything provided keeping the fridges and coffee stocked He kept the little man happy with his towel creations and especially went above and beyond on his birthday (which we didn't tell him) by organising a yummy cake and amazing decorations. Very sad to be leaving such an excellent resort and I really can't wait to return."

"Srnty was amazing, top resort. We had a fantastic stay at this resort, and overall, it was a great experience from start to finish. The staff were incredibly friendly, welcoming, and always willing to help. They constantly made sure we had everything we needed and did their best to make our stay as comfortable and enjoyable as possible. One moment that really stood out was when the staff voluntarily arranged something special for my mother’s birthday. It was such a thoughtful and kind gesture, and we genuinely appreciated the extra effort they made to make her day memorable. It really shows how much they care about their guests. The animation team also deserves special recognition! They were super friendly, relaxed, energetic, and always in a great mood. They did an amazing job encouraging everyone to join the dances, games, and daily activities without ever being pushy. Even outside the activities, they were always happy to have a quick chat, share a laugh, and create a fun and welcoming atmosphere. All in all, this is a top resort with wonderful people who truly make the difference. We had a great time and would definitely consider coming back again. Highly recomended."

"The vacation at the Serinity Alma Heigh was wonderful. From the first impression on, I was convinced and surprised. The first impression was confirmed. Starting with the friendly welcome. We were received and greeted very warmly; in addition, we felt comfortable from the very first moment. The people there were always helpful and nice, so it felt like home. Catering and food: The food was very varied and diverse at every meal. There was something for everyone; as the saying goes, you eat with your eyes, and that was certainly the case here. Therefore, the kitchen and the restaurants deserve a very big compliment. The staff addressed all wishes and needs and made sure everyone was satisfied. It was especially nice that there was also time for a short conversation, which made the atmosphere even more wonderful. There was everything your heart could desire – from local specialties to a huge selection at the buffet. Program and entertainment: Every day there were various activities, such as water games, children's programs, game nights, etc. The performances in the theater and the game nights were especially good. Every day anew, there was a certain sense of anticipation. It never got boring and was always exciting. The activities were perfectly organized and were really fun. Excursions: I found the excursions to be really nicely designed and put together. At the beginning, it was a bit difficult to figure out what to book and where, since there were many offers from many providers. After several conversations, that was cleared up and it became easier. The safari tour was a wonderful experience that you simply have to do and, above all, have to see. This vacation was exactly the break I needed. Everything was just right: the food, the program, the action, and above all, the great atmosphere. I am super rested, have tons of new impressions in my luggage, and would love to go back immediately! Above all, a big thank you to the animation team."