Oasis Heliopolis

"I was put at this hotel by my tour company which had advertised a 5 star tour. The hotel is rundown and in disrepair. The toilet leaked and the room wasn't cleaned properly. The saucers with the glasses were dirty. They give you one bottle of water in the room on the first day and that's it. They don't want you to bring in your own water because they want you to buy water from them at four times the price. The dinner buffet wasn't very good and most of the hot food was lukewarm. There is no fruit at the breakfast buffet. The free wifi they advertise at the pool is nonexistent. They have dogs at the security gate which they use to sniff incoming cars. The dogs are chained up on a small chain and when one was playing with a plastic water bottle the handler took it away from him. They also have an overcrowded aviary with wild birds on the property. But they do have hot water."

"The rooms were comfortable and clean. The grounds are gorgeous. The pool area was loud and permeated throughout the grounds. Good water pressure in the shower. The buffet was extensive and delicious. The staff was helpful and friendly. The ATM didn't work all of the time and wifi was spotty."

"Firstly this hotel was not my choice but was the one selected by the tour company I used to book my Egypt adventure. To my surprise several other tour companies do the same, all at the same time. So whist I was there, there was overcrowding . Let me summarize some of my issues 1. All rooms are on ground level. So you have to walk with your bags all the way through the maze, to find your rooms 2. There are 2 options for wifi. Paid wifi which when paid is unreliable and free wifi by the pool area. That is a lie. The free wifi, if you depended on it, will drain your patience and leave you miserable. It also doesn't work when too many persons are connected... 3. Buffett breakfast whilst they have over 250 people at a time, all on tours with the same departure time, what you think will happen. Rush for breakfast. The breakfast area is small and too overcrowded for the amount of persons staying there. This leads to indigestion no matter how good those falafels were The rooms were decent nonetheless."