Grand hotel Praha

"Arrived at hotel to discover we had been allocated rooms in the annex which has no lift and many flights of stairs. Initially allocated room 501 which was on the top floor. This room was located right under a large a/c unit on the roof which led to a vibration and noise especially apparent near the walls. After initially saying they were fully booked another room (303) was found and we were moved. This room was better in terms of noise but was in the roof space and had high windows with no coverings. The other windows were also high so not possible to look out of unless you want to look at the sky. We also discovered the a/c unit didn't work in the room. The only solution the staff could try was to change the batteries in the remote which didn't resolve the issue. That was the full extent of their efforts as maintenance was not available. For a 'grand hotel's in the centre of Prague it was a surprise that they don't have an on site mechanic available. Finally we tried to book a boat tour via the hotel. They confirmed availability but wanted payment in cash. When I said I didn't have cash and didn't want to withdraw due to high charges they agreed to send a payment link email. However this was never received. We loved Prague but the hotel was the most disappointing aspect of the trip"

"When we arrived at the hotel we were told we couldn't have the room in the main part of the hotel that we booked and were upgraded to a bigger room as if it was a good thing. Unfortunately it was in another building that didn't have a lift and was at the very top. Being in our 60's this was challenging to say the least. When we went to breakfast in the mornings we made sure to bring everything we needed for the day as we were not going to take on the challenge of going up those stairs until we were going to bed. The stairs are not safe and wouldn't pass building regulations where we're from, uneven steps, lack of handrail, steps of various heights. The breakfast was good with a nice selection and Cafe Mozart's decor was ornate. On our last morning we made sure to bring all our belongings with us when we struggled down the stairs and left our luggage with reception to mind while we had breakfast. At the same time we checked out and asked reception to arrange a taxi to take us to the main train station approximately 3 hours later which would be an hour before our train journey. When we collected our luggage and walked to where we were supposed to get our taxi we waited and waited then phoned the hotel to see where it was and all the man kept shouting was it would be with us in a few minutes. More time passed so I phoned the hotel again and the woman couldn't hear what I was saying so said to come back to the hotel. Turns out by her own admittance she had booked the taxi for the following day. So she called another taxi and we had to wait for it and when it finally arrived the taxi was under pressure to get us to the train station on time. Fortunately we'd been to the train station the previous day so knew where to go as it's a big train station. We ran for the train and just about made it. A very stressful experience. Would we recommend the hotel probably not unless guaranteed our room had access to a lift."

"We came as two couples, 9th to 13th March 2026, and had rooms 202 and 302 (delux rooms) in the annex, which is basically next door to the main building. The rooms were very spacious, light and airy with fantastic views of the astronomical clock and the old square. Staff were very attentive and couldn’t do enough for us. Big shout out to the porter as it’s no mean feat for him having to carry heavy bags around the hotel. There is no lift in the annex, so be prepared for lots of stairs, but this is understandable in such an old beautiful building that dates back to 1410. The breakfast room is set in the main hotel, and is very grand, with a great choice of food and over looks the square and astronomical clock. The hotel is ideally located for exploring Prague. Overall a fantastic stay and would go back. Thank you all so much for a memorable break at this beautiful hotel. The Kay’s and the Smith’s"