"Nice family hotel, but beware of the hair dresser prices!
Overall, the hotel was nice enough. Nothing extraordinary, but if you're looking for a reasonably priced week away with the kids in a hot country, it's a good option. The hotel was clean, the amenities were decent and the buffet breakfast, lunch and dinner were perfectly fine. Nothing amazing, but plenty to keep everyone fed! It's definitely a very child-friendly hotel, which is great if you're travelling as a family, as the kids will be entertained throughout the week. I have to say, the baby pool was absolutely fantastic and probably my favourite thing about the whole hotel! There's also a lovely adults-only pool, which is a really nice touch if you fancy escaping the kids running around, some of the louder parents enjoying a few beers by the main pool, and the poolside entertainment for a bit of peace and quiet! The staff were generally lovely, friendly and pleasant, and the rooms were clean, although a little dated. We did really appreciate the layout of our room, which had a separate bunk bed area coming off the main bedroom. Very handy when travelling with children.
Now, onto my biggest issue with the hotel... the hairdresser!
We were attending a wedding on the Saturday, so I booked a simple blow-dry at the hotel spa. Reception had told me it would cost around €30, which seemed reasonable enough. The appointment itself was nothing special. My hair is medium length, just below my shoulders, and all I wanted was a nice, bouncy blow-dry. She washed my hair in about two minutes and finished the blow-dry in roughly 20. I asked if she could use some volumising products beforehand, but apparently the only styling product she had was hairspray! She also spent most of the appointment coughing all over me, which wasn't particularly pleasant.
When I went to pay, she suddenly asked for €50. I explained that I'd been told €30, to which she replied, "The reception still have the prices from 30 years ago up there." She then pointed to a tiny, handwritten, rather scruffy piece of paper stuck to the side of her desk, which she referred to as her price list, showing €50... I said I was surprised, as I live in central London and that's around what I'd expect to pay there, let alone at a mid-range hotel in Cyprus for a fairly basic 20-minute blow-dry. Anyway, I paid the €50. I wasn't going to argue over €20. Admittedly, I wasn't particularly warm as I left. I simply said, "That's fine," and walked towards the lift.
What happened next was honestly so unprofessional. As I stood waiting for the lift, she shouted after me, "How stingy are you?! Oh my God, I can't believe how stingy you are! No one else has ever complained EVER!" I was so taken aback that I just got into the lift and laughed. I've certainly never been shouted at and called stingy by hotel staff for questioning a price before! And rather amusingly, that evening we shared a taxi back from the wedding with some other hotel guests who mentioned they'd also had their hair done by the same woman. They'd also been told €30, charged €50 and complained about it! So much for nobody ever complaining!
I really think hotel management needs to look into this. If reception and the online prices are quoting €30, guests shouldn't suddenly be charged €50, especially for a very average 20-minute blow-dry. I was told that the hairdresser operates independently of the hotel, but she's still providing a service within your premises, to your guests, and being booked through your reception. Surely that comes with some responsibility to ensure guests are treated properly? Regardless of whether she's employed directly by the hotel, this kind of behaviour is completely unacceptable and ultimately reflects badly on the hotel itself.
Overall, a perfectly decent, family-friendly hotel for a reasonably priced holiday. The baby pool is fantastic, the adults-only pool is lovely, and the kids will have a great time. Just be warned if you're booking a blow-dry at the spa - apparently questioning the extra €20 might get you called stingy! 😂"