"This is advertised as a 3-star hotel, and we absolutely did not expect perfection. We understand it is a 3-star property and were more than happy to have realistic expectations. However, this was far below what we would consider an acceptable 3-star standard. Overall, the experience was simply terrible.
The hotel is extremely outdated, looks like it is falling to bits, and the online photos do not reflect what you actually get. When we arrived, there was a strong smell of urine, which was an awful first impression.
Our room was generally clean, but the bed sheets were not clean and we did not receive fresh bedding towards the end of our stay. After speaking to other guests, we also heard some very concerning stories about the cleanliness of their rooms. Some people described their rooms as extremely dirty, while one guest even told us their bathroom ceiling leaked whenever the guests above were having a shower. This really highlights the poor level of maintenance throughout the hotel.
The biggest concern for us was the food. We were actually in the canteen when another guest discovered ants in their food. This completely put us off eating at the hotel, so despite paying for all-inclusive, we barely used it and had to spend extra money eating elsewhere. The canteen also had an unpleasant smell.
If you have any food allergies or dietary requirements, I would strongly recommend avoiding the buffet. Food was not kept separate properly, and we saw meat mixed in with the area labelled “vegetarian”. We would not feel comfortable relying on the buffet for anyone with a serious allergy or dietary requirement.
There were also broken tiles in the pool, which raised serious safety concerns. Smoking was allowed around the pool, and people were playing with balls and hitting other guests. We raised concerns with management, but nothing seemed to be done. For us, the lack of attention to basic safety was one of the biggest reasons we would not return.
The staff are genuinely fantastic and work incredibly hard, but they are clearly overworked and understaffed. What was particularly noticeable is that even the staff seem to want change within the hotel. They appear unhappy with the way things are being run, but genuinely want the best for their guests and are doing everything they can despite the lack of support.
Unfortunately, management was a major disappointment and complaints seemed to be ignored.
The hotel also has abandoned facilities, including an indoor pool, squash court and tennis courts, which adds to the feeling that the place has been neglected.
It is a real shame because the location is good and the hotel could be amazing with proper investment and management. However, after speaking to other families, many of us agreed we would not return.
Our advice: avoid this hotel. We did not expect perfection from a 3-star hotel, but we did expect basic cleanliness, maintenance, food hygiene and safety. Sadly, our experience fell well below that. We certainly wouldn’t recommend paying extra for all-inclusive or spending more than £700 on this hotel."
