Waterman Hotel Kaktus

"We had a fantastic week in Brač and very much enjoyed our stay in the hotel. The location of the hotel is great. You are a short walk into the centre of Supetar where there are cosy restaurants, bars, and scenic views. The ferry from Split to Supetar is seamless, we had no issues with the transfers whatsoever. We also got the ferry one day into Split to visit the Krka National Park and organizing this ourselves was very easy. We would definitely recommend visiting Krka and Skradin on a day trip - lots of gorgeous views and small local bars and restaurants in Skradin with great local produce. Overall the hotel was great. We booked a double room which had been mostly renovated apart from the bathroom. The bathroom was fine and worked but could do with an update. Otherwise the room was modern and a great size. We enjoyed the food at the hotel. Dinner in particular had some great options, we especially enjoyed the Dalmatian night for national dishes which were very tasty. Some reviews state that food is repetitive and I would say this only applies for breakfast. Even so, they change main ingredients daily. For example, the English beans (which are great and homemade) changed from veggie to containing pork and other variations during our stay so there was enough variation for us. We stayed toward the end of the season so were disappointed to find some elements closed such as the beach front restaurant that seems to be usually on offer. We weren’t advised this had closed and would have liked to use this. There were quite a few areas that belonged to TUI and other areas of the hotel which were sometimes difficult to navigate. Better instructions around what we can / cannot use would be helpful. The hotel complex is a bit like a maze. However, it didn’t impact our stay with lots of facilities to use. With it being near the end of the season, we loved how quiet it was. There were plenty of people around but never had any issues with getting sunbeds or a place on the restaurant. We also paid €6 for a couple to use the Lennox Club which was money well spent for essentially a private pool all day! We did use the Palm Beach pool on two occasions and it was lovely to access a beach front pool. I can imaging this would be a lot busier in peak season. We had a really enjoyable stay. The island of Brač is gorgeous and would definitely recommend this hotel."

"I booked the holiday with Jet2 for 1 week all inclusive with my husband at the Waterman Kaktus Hotel in Supetar, Brac island. The journey to the hotel was great we landed at Split Airport and got on our coach and took a 30min journey to Split ferry port. We boarded the ferry and carried our cases upstairs to seat down and chill. It took 50mins to get to (Supetar) Brac then we boarded another coach and literally a 5min journey we arrived at the hotel. I paid for a privilege double room with sea view, we got robes, slippers and pool towels along with a welcome pack of crisps, biscuits, chocolate, a bottle of red wine, two cans of drink, two cans of beer and some fruit a nice touch ❤️. We were located on the side of the hotel so mainly looked out onto trees and a carpark. We could see the sea in the distance through the trees from another angle. The room was spacious, large bed and tv and bathroom facilities adequate and clean. You had a hanging rail to hang your clothes and some shelfs no wardrobes which was a new experience for us 🤣. There are NO tea/coffee making facilities in the room so having a cuppa in the morning had to wait until we got downstairs for breakfast. So take a travel kettle if you want a morning cuppa when you wake up. If you want a hot chocolate, cappuccino or latte you have to pay 2Euros. The hotel facilities are good. The reception area, lobby/pool bar, seating areas, swimming pools (Lennox Pool is lovely), sunbed areas and grounds are nicely presented and maintained. The staff are nice you do get some smiles and hellos 🤣. The hotel being on the beach front is great, the sea is beautiful and very inviting. The pebble beach was not a problem as we took our water shoes. Just to let people know that the narrow pebble section of beach in front of the Foodica beach bar upto the Punta restaurant is free for sunbed use. If you walk to left the beach is wider the sunbeds are 10Euro per sunbed and 5Euro for an umbrella there are no signs and no one tells you. You find out from the guy who wants paying 🤣. The sun bed buy is really nice 😀. You can put the charge on your room which is very handy. We like being on the beach so my husband had to walk back into the hotel to get our drinks which was a nuisance or sometimes we just took our own drinks and snacks to the beach. You cannot get your inclusive drinks on the beach front. If you like sunbathing around the swimming pool there are plenty of sunbeds and also around the hotel grounds too but some are are shaded by trees and for me loving the sun this was no good. Staying in the hotel grounds you can get your all inclusive drinks much easier at the pool bar. Being beach lover's it didn't work for us. Just to warn you there are no toilets on the beach so again you have to walk back to the hotel. The Foodica beach bar does amazing food, the staff are very friendly and its a lovely setting although if you have paid for all inclusive the drinks and food are chargeable (does state this on hotel info) would be good if this was discounted at least. The food is delicious 😋. Totally recommend it ❤️. We were regulars! You can only eat in the hotel Kaktus buffet restaurant for all-inclusive. Breakfast which was good consisted of fruit, pastries, rice pudding, cereals, eggs, bacon, sausage, beans, cheeses, meats and freshly made omelettes and all the normal run of the meal brekkie food. Lunch (which was no good for us as we were on the beach ⛱️ ) . Dinner wasn't so good they had speciality nights (Mexican, Asian, Turkish etc) all different kinds of meat dishes, rice, pasta, potatoes, veg dishes, salad but it just didn't look great at times or taste it . Sometimes we had a late big lunch at Foodica beach bar and just had dessert for dinner 🤣. Starters and desserts were ok . Punta restaurant on the beach front is excellent ! Plus lots of restaurants near the Marina. The location of the hotel is great being near the Marina which is very picturesque and has lots of shops, stalls, cafes and really good restaurants lovely for an evening stroll. Waterman Kaktus is definitely not a 4* hotel as we have stayed in far better hotels over the years. I 100% recommend the area of Supetar ❤️."

"The hotel was spotlessly clean and the cleaning staff very pleasant. The young girls in the restaurant were lovely girls who always had a smile to great you. However this is all I can say about the hotel that was positive. We arrived the day after the tragic fire in Milna which at the time we were aware of. In arrival we were greeted/growled at by a young girl at Reception, she handed us a key to room 121, however when we entered the room which to be fair was a very nice room but it lacked a balcony and sea view and all we had to look at was a tree. Normally we would have accepted this but we had paid a considerable amount more to get a superior room with a sea view which to me was very important because I had a slipped disc in my back and knew that somedays I wouldn’t be able to do anything so needed somewhere nice to relax. We went back down and asked the Jet2 rep to help us sort this out, the receptionist talked to him in Croatian and at no time spoke to us, we understood that due to the fire they had to house some guests during the night. My annoyance was that if she had explained this we would have understood but no apology was made and we were treated as if we had no right to complain. We were told to go back at 11am next morning when a sea view room would be available but this did not happen until 4pm that afternoon. The receptionists need to understand customer care and not treat them like a nuisance!!! The hotel lacked in many aspects, food was poor and often lukewarm, All Inclusive drinks were very limited and the hotel put hefty charges on so many things, towels, coffee, use of Lennox pool(a facility hardly used but could be such a nice facility) restaurant down by the beach was in the complex but not included in the AI. I am not used to writing reviews but felt this very necessary because the hotel definitely need to relook at some of their services and train the receptionist up in better customer care and advise on the facilities."