Hotel Anel

"After reading a number of very diverse reviews, I will summarize it here. The hotel is indeed from the 90s but... beautiful materials are used, including beautiful wood and wonderful natural stone which is also beautifully aged. The hotel therefore has something chic. The rooms are particularly spacious and we had enormously large, nice beds. The amount of art in the hotel gives you the feeling of walking through a museum. What a wonderful experience! The breakfast is very tasty with lots of fresh products and an employee who walks around to keep all the bowls full, even until 9:45. Super breakfast. And anyone who complains about this hotel, I advise them to book the Sofia Grand hotel for triple the price, then you can complain. For €72 per night including breakfast, this is a real must-see. In short, had a super stay these 5 nights"

"One of the most extraordinary hotels I’ve ever stayed in. And I have travelled extensively around the world. This is an art hotel and one cannot be impressed with the art in every nook and cranny in this wonderful building. The staff were extraordinarily helpful. My room which I booked at last minute was €72 for the night including the parking fee. Because this was a last-minute trip, I’m definitely definitely coming back to spend more time with in the hotel and just admire all of the art."

"We stayed for a week, and the cleanliness was honestly shocking. On our first night, we discovered that the mattresses were badly sagging and clearly very old. The bed linen had not been properly changed after the previous guests — there was hair and black debris under the blanket, and hair was scattered all over the floor. We showed reception photos and asked for the room to be cleaned. The next day, the hair was still on the floor. Instead of cleaning, the cleaner sprayed an extremely strong air freshener everywhere. When I walked barefoot in the room, the soles of my feet literally turned black. The worst part came the day before checkout. We ran out of toilet paper and needed fresh towels, but the cleaner initially refused to clean the room because we were "leaving the next day." After reception instructed her to clean it, she sprayed the same unbearable chemical fragrance all over the bed, our clothes, suitcases, food, and even souvenirs we had bought for our family. The smell was so strong that we could barely breathe and could not sleep in the room. Eventually, we asked for fresh sheets so we could change them ourselves. Two housekeepers came to help and immediately commented that the smell was terrible. They opened the windows, wardrobe doors and room door, and were struggling to breathe themselves. Even after changing the sheets, the chemical smell had soaked into the mattress. What was most disappointing was the attitude: instead of addressing the cleanliness problem, the hotel seemed more interested in masking it with an overwhelming amount of air freshener. I have stayed in many 3-star hotels with significantly better standards of cleanliness and service. This is not what I would expect from a 5-star hotel. Very disappointing. Consider this a warning before booking."